Back of House / Manager

Refunds on Phorest are ridiculously complicated! Why did I need a training video for something that should be as simple as clicking a refund button. I have worked with multiple other scheduling softwares and this is enough to make me wish we had chosen another company.

Cannot select dates and times for clients who want to be added to a waitlist. Cannot choose specific packages over services, so you have to pick random services which may not be reflective of what the client wants to book in for. The automatic drop in of clients in gaps in the diary is also a frustrating feature which doesn't add any value. It would be great to see some improvements on this feature, as we would expect this to function at a much simpler level and actually be useable. As things stand, we don't use this function at all because it's not user friendly. Should be more straightforward

would love to be able to click multiple products and assign them to a new category / brand instead of doing this individually

Our staff work on a commission-based structure, and they deserve to receive their percentage of no-show and last-minute rescheduling fees. Currently, the process of manually closing out appointments and adding notes that a client was a no-show is outdated, inefficient, and hard to track. Given the cost of the platform, we really need: *The ability to charge no-show and rescheduling fees directly at checkout *A designated "Last-Minute Reschedule" button to properly record and track these actions in the client's history *Automatic commission calculations for these fees to ensure staff are fairly compensated These updates would make tracking more transparent and help support both staff and business operations.

It would be nice to be able to do a price increase % as a set up to go into effect on a specific date.

When a client needs to change the date/time of their appointment we use the copy and move function to do do but the client doesn't get a confirmation email to say this has been done. Clients very often call or email back to ask if the appointment has indeed been rescheduled, as they currently do not received confirmation of this.

Pay rates

I would like to select more than an early start OR an early finish. Some staff also need time off during a shift. I don't want to create a split shift and want it noted they had time off.

Notify clients when they have cancelled appointment or rescheduled