Back of House / Manager

Notify clients when they have cancelled appointment or rescheduled

When a client needs to change the date/time of their appointment we use the copy and move function to do do but the client doesn't get a confirmation email to say this has been done. Clients very often call or email back to ask if the appointment has indeed been rescheduled, as they currently do not received confirmation of this.

When there are price increases for an entire line, like a color line for example, it would be more efficient to be able to quickly update prices by a bulk edit. Our color line just had an increase and it is a very extensive line. It will take quite a long time for me to sit and edit individual items with the same new price. These increases happen periodically and having to do this process multiple times in the future without a bulk edit is daunting.

Refunds on Phorest are ridiculously complicated! Why did I need a training video for something that should be as simple as clicking a refund button. I have worked with multiple other scheduling softwares and this is enough to make me wish we had chosen another company.

We also have a boutique. Which means we need to enter the description/name, color, size, individually. The way we did in our previous software you'd enter the name/description, sku, then within that we could enter the different colors and sizes (each with their own barcode). To do this now, I have to enter for example: Striped button down top - Blue (color) - S (size). then I have to enter the same thing with the next size and or color. It's a LOT of repeating typing the same thing over and over. This wouldn't be so bad if I could at least copy and paste it, but it doesn't allow me to do so. This is very time consuming and frustrating. One other thing, It would be much easier if we could enter 'brands' in as we need to instead of having to contact Phorest to do so. Please find a more efficient way to take care of these. Thank you

Our staff work on a commission-based structure, and they deserve to receive their percentage of no-show and last-minute rescheduling fees. Currently, the process of manually closing out appointments and adding notes that a client was a no-show is outdated, inefficient, and hard to track. Given the cost of the platform, we really need: *The ability to charge no-show and rescheduling fees directly at checkout *A designated "Last-Minute Reschedule" button to properly record and track these actions in the client's history *Automatic commission calculations for these fees to ensure staff are fairly compensated These updates would make tracking more transparent and help support both staff and business operations.

It would be great if we could Duplicate an existing Membership or Series and then make a few edits to vary it from the one you copied. I have several memberships that have very small changes in the way they are created. I have to create a new one from scratch every time.