Back of House / Manager

It would be nice to be able to do a price increase % as a set up to go into effect on a specific date.

They get reminders originally —but if they change their appointment- either different day or different time, day off. They ought to get a text immediately

We need to have a more detail filter system to send email to clients. We need to be able to send email to clients that are booked in for a certain treatment in the future.

When we send reminders, there should be an easy way to click on a button that says "Reminder Sent" Which can then be changed to "Confirm" once it is in fact confirmed. Surprised this doesn't exist already - It's pretty basic!!! Leaving a message under notes is tedious , and not helpful Marc Jazz Hair Studio 613-966-4670

Having the ability to make custom duration for certain clients that it will remember for the next time. That way when the client goes to book online it will book the correct amount of time.

Cannot select dates and times for clients who want to be added to a waitlist. Cannot choose specific packages over services, so you have to pick random services which may not be reflective of what the client wants to book in for. The automatic drop in of clients in gaps in the diary is also a frustrating feature which doesn't add any value. It would be great to see some improvements on this feature, as we would expect this to function at a much simpler level and actually be useable. As things stand, we don't use this function at all because it's not user friendly. Should be more straightforward

Please can the system be changed so you can decide on the duration of no shows shown. We are only interested in the last 12 months for example. We would not ban or charge a client for a no show beyond that period of time.

It would be super useful to be able to change to set pricing for individual providers regardless of what their level is. example; I have a level 4 stylist that charges $4 more for her cuts than the other level 4's and we have to manually change this for every sale. It also says her pricing for on-line booking is $61 when she actually charges $65. She is level 4 commission so I cannot change that to up her pricing for certain services. It would be great to be able to change this where we can change timing for individuals for every service

Refunds on Phorest are ridiculously complicated! Why did I need a training video for something that should be as simple as clicking a refund button. I have worked with multiple other scheduling softwares and this is enough to make me wish we had chosen another company.