Consultations

An auto-send immediately after booking would be so great for clients booking same-day appointments so that stylists don't have to manually send them every time.

I cannot believe there are no notification or alert on completion of a consultation form. Are we just meant to add a whole load of admin to front of house by them manually checking if a client has completed their forms? Please can this be updated.

When editing consultation forms you can't edit font size or style to make the consultation form look cohesive and professional. Especially if you are copying and pasting the same information.

Currently, when booking in Phorest, the appointment time is shown in the clinic’s time zone for both the clinic and the patient. This creates confusion for patients in other time zones, as they have to manually convert the appointment time, and it’s easy for both sides to make mistakes. My suggestion: Allow virtual appointments to display in the clinic’s time zone for staff and the patient’s local time zone for the patient at the same time. This could be achieved by letting us select the patient’s time zone at booking. Automated confirmations and reminders would then display the patient’s time in their communications, while the clinic calendar still shows the clinic’s own time. Benefits: Eliminates human error when converting times Reduces no-shows and late arrivals Improves the patient experience for virtual appointments Saves admin time for staff when managing bookings across multiple time zones This adjustment would be a huge help for clinics like ours that regularly serve patients virtually across different regions.

I would like to suggest making the email that our client's receive their consultation forms in personalized. So that we can write what the client's receive. Thank you :-)

It would be really helpful to consult with guests through the chat feature and be able to share their inspo pics etc...

Hi, So I often write my notes and upload photos at a later date as I’m too busy to do them at the time. But then the date shown is the date that I write them and upload the photos. Not the time of when I did the appointment. This gets confusing. Is it possible to be able to date the photos and notes when I actually did the appointment retrospectively. Obviously it would still be date/timed when I actually wrote the notes. I previously used Aesthetic Nurse Software and they do this. Otherwise I’ve got appointment dates and photo/note dates that don’t match up. Thank you

It would be extremely helpful to have a visible icon or alert that shows when a client has not completed their consent forms. This small feature would help us ensure all necessary documentation is collected before services are performed, improving both compliance and client safety. Right now, we have to manually check each profile, which is time-consuming and easy to overlook, an icon would streamline this process.

the date of birth function is really difficult to use so many older clients simply dont fill it in. can it be changed to a different format to make it easier please