Desktop Appointment Diary

It would be great if there was a button we could click that says the client was called for reminder call and left a message. I usually just type it in the notes section however i feel it would be really convenient if there was a button just like there is to confirm! thank you!

It would be incredibly helpful if appointments with deposits could still have the service edited without having to cancel and rebook the appointment. For example, a client recently booked a women’s haircut online but actually wanted a men’s haircut. Because a deposit had already been taken, we couldn’t simply change the service. Instead, we had to cancel the appointment, deal with the deposit, and rebook the client. This creates unnecessary work for the salon and a less seamless experience for the client. It would be great if the deposit could simply remain attached to the appointment while allowing the service to be changed. If the new service requires a different deposit amount, the system could automatically adjust the balance or prompt staff to collect or refund the difference.

If a client is a minute over their appointment time it shows up as a No-Show on their client card, even after checking them in. And if we "dismiss" the notification it will also erase the message for actual previous no-shows if they had any. Hard to keep an accurate track of who/how many no-shows there are It would be better if the notification only showed up AFTER the appointments greyed out with an actual No-show

Please consider adding an option to have appointments require acceptance upon booking as an extra filter for bookings, to have a more critical eye on the calendar, and to avoid unfortunate booking mishaps.

Appologies for the lengthy post but...this suggestion has been raised & agreed upon many times by salon and clinic owners, and with increasing levels of rescheduling, it feels more relevant than ever. We recently had a client reschedule the same appointment five times over 8 weeks. When she attempted to reschedule for a sixth time, we explained that continued changes may result in the loss of her deposit. She agreed to keep the appointment, but then simply went online and rescheduled it herself. While occasional rescheduling is understandable, serial rescheduling can have a significant impact on staffing, revenue forecasting and appointment availability for other clients. Could Phorest introduce tools to help salons manage serial reschedulers, such as: • Allowing salons to set a maximum number of online reschedules (e.g. 2 or 3). • Displaying a message to the client once that limit is reached, advising them to contact the salon directly to make further changes and that deposit conditions may apply. • Creating an alert on the client record or appointment so reception/front desk are notified that the client has reached the salon's rescheduling limit. This isn't about penalising genuine circumstances. It's about creating accountability, encouraging communication and helping salons protect valuable appointment time that has already been rostered and allocated.

it would be great if you could quickly change someone’s roster in the appointment book by simply clicking their name. I found it quite tedious to keep going back-and-forth to the roster and I’ve when I’ve had to make several little changes to someone’s roster.

Cancellation Reason Drop Down Instead of Typing. Reports would be much smoother is already existing options to choose from for cancellations existed

Please consider adding the appoint time on the confirmation to the clients.