Desktop Appointment Diary

Have a check box or toggle for the roster so that if the person is front desk or not service provider we can add them to the roster but they won't be available for clients. We have trainees/apprentices/assistants who are working the front desk and on the floor and we need to be able to split their shifts for on the floor versus not taking clients without having to add them as 2 different team members (Suzie Front Desk or Suzie Stylist). We currently have to use Homebase to track their schedule. We need to do split shifts of on the floor and vacation, training, out sick, etc.

Clients often ask how long since they were last in when rebooking. Showing how many weeks since they were last in on the rebooking prompt woudl solve this

It is incredible frustrating and causing a lot of stress with all the pop ups and it makes it time consuming making an appointment. We are constantly keeping clients waiting cancelling the pop ups when trying to fit them in. If we could have the option to have the control switch these off so we are able to move appointment around with out these pop ups. Especially with a large team as we have to play around like tetris to fit clients in splitting services between them

There should be away that we can flag an appointment on the book (make it red) for important notes, reminders or if they have a habit of being late or not showing up to their appointments. This can also be combined for Birthday reminders. What I do now is before their appointment time I make a break time before and write my notes there. I was thinking maybe having an option to flag the appointment and make it Red so on the appointment book it stands out when looking at it

When a service is moved or deleted is not recorded in the client service history page. This will be very helpful in determining exactly how many times a client cancels or calls last minute to change an appointment. We have a policy that after two same day cancelations the client must leave a deposit. However, when the front desk moves or deletes the appointment, we lose this important information. Thank you

Send cancellation confirmations to clients once a booking is cancelled.

I can not find an easy way without being in the salon to be able to change my salons open hours to book an appointment on a weekend when we would normally be shut. This is driving me batty!!! You should be able to book an appointment even though it’s an RDO without having to go in and out a roster in and then put the appointment over the top…

You should have a space/paste board where you can drag and drop clients into when they are rescheduling. Then be able to move them out into the new booking day and time?

It would help a lot if we could get American national holidays put on the appointment screen. It helps us figure out if kids will be off school or adults off work thus making them available to come in on days they normally wouldn't. Thank you