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Desktop Appointment Diary
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Desktop Appointment Diary

This board is for feedback related to the desktop appointment screen including managing appointments.
For other areas of the software please click the home button at the top of the screen.

Category

If a client makes an appointment for today but has an appointment for Saturday there is noway of us knowing unless they tell us to cancel that future appointment. There should be a pop up or way to show when booking or message to stop no shows
10
Block Banned Clients, Manager Override
Block Banned Clients Manager override! We have clients who are banned but our staff still book them in even though they are banned, I'd like the option in the access settings so that they physical can not book them, they have to have a manager to override this. What would be even better is if we could allocate a deposit option so they could not book without paying a deposit
2
Price increases
When putting prices up it would be really useful to be able to select the date you want this to come into force instead of having to do it on the day, my old system used to let you pre date it so made it so much easier as it takes a long time to go through everything, this would also be useful on the app so i could do it from home instead of having to be in the salon.
6
After hours tech support help is needed, our program is not working, it is very frustrating when we can't call and speak to someone to fix it before our day begins.
2
Pop up prompts when booking clients in
Have POP UP Booking Prompt to identify clients with specific booking needs such as extra application or processing time
94
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planned

Client booking- not with certain therapists
Should be able to ban certain clients from booking with some therapists. Needs to be a tab to click, so they can't book that person.
2
Check-Out pop-up prompts needed when either an Outstanding Charge or Credit on Account
The old system would prompt whether there was a Charge or Credit on file so the front desk staff would see it on check out instead of having to remember from reading a note at Check-In. Also with multiple front desk staff the one checking a client out may not be who checked them in - so a Check Out Prompt with Notes AND the On Account Balance Prompts are Critical.
2
Text clients from desktop
Please let us text clients from the desktop, that way the front isnt having to look at their phones all the time! Looks very unprofessional to clients coming in :/
4
Past Appointment time
Would be nice to see the amount of time the clients appointment took
2
Huge delay between making a booking, and the booking showing up on the appointment screen.
After making a booking, it can often take 5-10 minutes to show up on the appointment screen for both the user that made the appointment, and for other team members using the system. This is leading to a lot of clashed appointments as we have multiple receptionists that are offering appointments that appear to be free, but are actually booked by another client.
0
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