Phorest Finland

The development idea for memberships is the possibility of eliminating or skipping one monthly fee altogether if desired, so that the customer gets the benefits.

For a membership purchased online, you should also be able to set a different start date if necessary or modify this manually. In this way, memberships can be sold, for example, for the upcoming calendar year.

A useful change to additional services would be that the additional service is always reserved only for the provider of the main service and cannot be reserved for any other entity, so that only an additional service becomes available to one author. This should be possible without amending the “Multiple-service rules” regulation, so that the main services can still be shared among the authors.

It would be good to have PhorestPay invoices sent automatically to an accountant, for example, so that you do not have to download and send the file yourself. This is currently only possible to introduce for company invoices.

It would be a good idea to see the 0 min extra service more clearly in the booking calendar even for short bookings. Currently, the entry is reliably visible only when zooming closer to the calendar or opening a book/hovering over the service. Clearer visibility would help ensure that the additional service does not go unnoticed by the employee.

It would be a good idea to have a report in the system that shows only product sales totals broken down by payment method (debit card, credit card, cash and gift card), such as the Total Sales Report. This would make it easier to reconcile product sales and submit data to the books.

Currently, the login page completely lacks the ability to give consent to marketing or loyalty communications. Desired Improvements: Add an optional marketing consent (opt-in) check box when making an appointment or creating an account, for example: “Yes please, send me a 10% discount code. By clicking, you agree to the Terms of Use.” (The Terms of Use may specify which communications the consent relates to.) Add the same opt-in option for existing customers when they log in to their customer account. The possibility of granting marketing consent is also added to the mobile application. The option to fill or update a birthday will also be added to the application so that companies can take advantage of birthday marketing, for example.

A feature by which offers could be limited to redeemable only through the app or for regular customers. This would create tangible added value for the app and encourage customers to download the app as well as engage with the company. Desired development options: “Redeemable with app only” feature The special offer must first be activated in the client's application. At checkout, the customer displays an offer or QR code from the application. The staff will scan the QR code, allowing the offer to be redeemed. “Regular customers only” condition for special offers A choice could be added to the special offer: “Offer only for regular customers” When an offer is added at checkout, the system would display a pop-up message, for example: “NB! Offer for regular customers only. Scan or create a loyalty card.” The customer could then download the app and show their electronic loyalty card at checkout to receive a quote.

It would be useful to add AI features to marketing messages to help translate and create content.

The “Anyone” option of online appointment booking would be good to hide when there is one employee in the store. The extra option causes confusion for customers.