Phorest Finland

Currently, a user who has the right to see completed consultation forms can see the complete personal data on the form, even if the right to view customer data is disabled. The proposal would be that restrictions on the visibility of customer data would also apply to personal data on consultation forms, so that, for example, phone numbers and email addresses would not be visible to users who do not have access to customer contact information.

It is hoped that the system will be able to record shop rental costs and to allocate them per employee. The functionality would allow: In the system of recording rental or chair rental expenses. Allocation of expenses to individual employees. An employee-by-employee report showing rental expenses for the selected period. It is hoped that the commission report will be expanded to include rental expenses alongside service and product commissions, so that the system automatically calculates and adds rental expenses to the report.

Currently, you cannot specify adding images to forms as a mandatory field, so you may forget the image documentation required for care. Supervisory authorities are increasingly demanding more accurate documentation, especially in aesthetic treatments.

It would be good if Treatcard were activated automatically when a customer downloads and deploys a branded app. This would eliminate the separate activation phase, streamline the process of joining as a loyalty card and allow the app to be used as a loyalty card right from launch.

Possibility to activate the Time Magnet feature on a per-factor basis.

It would be good if the appointment would also support new shorter telephone numbers in addition to the traditional 10 digits, i.e. 8 digits. These customers will not receive a text message reminder as the system does not allow you to store such a shorter number.

It would be good for the system to automatically send a message to the wait-list client when time frees up. The client should be able to confirm the time directly through the message, in which case it will be automatically saved in the calendar. In addition, it would be good for the movement to be able to self-edit and extend that window of time (instead of the current 7 minutes) that the free time is available to reserve before it leaves the calendar.

The current Lead Management functionality allows automatic response and follow-up messages to be sent, but individual communication with customers cannot be conducted directly in the system. Currently, personal responses must be sent outside the system (e.g. via email) and therefore there is no visibility in the system as to whether the customer has been responded to or not. It would be very useful if, through the lead function, you could reply to the customer directly from the system with a personalized message and this would allow you to clearly see if the lead has already been answered or if it is still open This would improve the quality of customer service and ensure that no contact request goes unnoticed or unanswered.

The development idea is a report from which you would see the information of customers who have withdrawn their marketing consent.

It would be good if you could change the symbol in the bulletin board/Important message section of the online appointment. The current bright red color and symbol easily create an image of an emergency or corona-related announcements, which is no longer relevant. This may create a negative or urgent mood in the booking experience. We would like to use a more moderate symbol or even a no-symbol option, as this would create an image of a more pleasant and seamless booking experience for customers.