Phorest Finland

It would be good to be able to create special offers for serial treatments as well, and not just for individual services. A special offer would bring serial treatment to the fore more effectively and promote its sales.

It would be very helpful if a feature was added to a branded app that would allow a company to message customers directly within the app. This could include, for example, notifications of new offers, promotions or reminders, such as the end of a particular offer. The functionality would enable timely and targeted communication to customers and bring clear added value to the application and make it a more personalized communication channel between the company and the customer.

It would be very useful if you could link products to the services in such a way that when the service is sold, a certain amount of product is automatically reduced from the stock. Currently, the consumption/use sales of products must be recorded separately. Automatic reduction would improve the accuracy of inventory management and save time.

Would it be possible to develop a function in the system where the customer could also purchase products when booking? The customer would see their own products already in use, as well as those recommended by the beautician. If necessary, the customer could also make a product purchase without a care reservation and come to pick up the products on the spot. Thus, the client would have all the products that suit him easily available, and at the same time the salon would also receive more activity and sales through this.

The descriptions of the services should be displayed immediately under the service name in the online appointment booking to make them more accessible to customers

It would be nice to add the option to modify the name of the “Special Offers” category so that stores can name it according to their own campaigns or brands.

Possibility to assign different prices for services depending on the time. For example, a separate price could be set for the service for evening runs as well as weekends. This would allow for more flexible pricing and make it easier, for example, to manage surcharges for evening and weekend work directly within the system.

The current Lead Management functionality allows automatic response and follow-up messages to be sent, but individual communication with customers cannot be conducted directly in the system. Currently, personal responses must be sent outside the system (e.g. via email) and therefore there is no visibility in the system as to whether the customer has been responded to or not. It would be very useful if, through the lead function, you could reply to the customer directly from the system with a personalized message and this would allow you to clearly see if the lead has already been answered or if it is still open This would improve the quality of customer service and ensure that no contact request goes unnoticed or unanswered.

At present, Phorest does not have a separate feature by which products in stock could be marked for loss. Now we can do this by marking the product as a standard of use. However, it would be good if a dedicated button/report was added to the system precisely to record the loss of products.

It would be useful to have a report in the system that could be used to track further bookings made from consultations. The report should show customers who have visited the consultation, and have subsequently made a reservation for another service. This allows us to track how many of the clients who have visited the consultation end up in treatment.