Phorest Finland

According to the Finnish calendar, the week should always start on Monday and not Sunday. I am constantly going to get confused because of this change. I'm hoping for a fix back to the old soon.

When a special offer includes several different priced services as options, the price is shown as the starting price (depending on the most preferred service), and the prices of other services are shown as additional prices on top of this. The proposal would be to make it possible to display directly the exact price of each alternative service in the context of a special offer, and not just the additional price in addition to the starting price.

Ability to send customers an automatic message when the expiration date of the gift card is approaching.

I know that in other booking systems, the fact that when a customer makes an appointment for a facial treatment, the program offers additional services (e.g. eyelash and eyebrow treatments, nail polishes, etc.). This feature is also included in Phorest, so you could easily increase sales.

The breaks will automatically be titled “Pause”, and this can be changed, but it would be good if you could set the most used titles in the system yourself. It would be easier and faster to mark such frequently used breaks in the calendar when you could simply select from the list a finished other item for the break.

It would be good if the remaining value of the gift card was displayed in the system after the payment transaction has been completed. This would allow the remaining value to be written down for the customer, for example, on a gift card.

It would be good if you could set a discount only for certain products or exclude products from the promotion.

With Facebook always getting less attention, it would be great to have your feedback shared directly on Instagram (e.g. Story). Facebook, as a marketing channel, is not particularly effective among younger customers.

If the customer's work takes longer than a shift, it would be good to edit the shift quickly and easily already at the time of booking. Now, if the appointment alone extends beyond the duration of the work shift, the system does not calculate the overtime as working time. It would also be good for paid breaks that are outside of work shifts to be counted as working time because, for example, meetings are marked as paid breaks. It would not be bad if the system could book a meeting or training (which counts as working time) directly from the system.

An alternative to the system so that SMS reminders could only be sent to those customers who do not have an email address. This would help cut down on unnecessary texting expenses and would direct communication primarily through email when possible.