Desktop Purchase Screen

When a client is a no-show, technicians should still receive their commission on the fee. we need a option for salon/ spas that are commision based.

When you get to the rebook stage of the checkout it would be handy if the last appt date would show up to make it quicker to see how many weeks for rescheduling

Set CUSTOM PRICING & TIMING for each guest. So we don't have to look back at notes every single time to change the amount. We want to have VIP PRICING for example, if we do a price increase of 20% for new guests we only want to increase our existing guest by 10% - so we'd like to set up multiple different VIP pricing levels. Sometimes checking previous notes and prices are getting forgotten and our guests are getting charged different prices each time they come in. And sometimes they are getting booked too long or too little because we can't set custom timing for each person.

We use course sales towards KPI's. It has happened many times that courses have gone out under the wrong therapist. It is impossible to amend it then. We usually can not refund the course because it has been upsold and the client has been in for a treatment at the same time and therefore used 1. There quite a lot of messing around and extra work rather than just changing the name of the therapist that sold it. Just under manager/owner access would be great

Set CUSTOM PRICING & TIMING for each guest. So we don't have to look back at notes every single time to change the amount. We want to have VIP PRICING for example, if we do a price increase of 20% for new guests we only want to increase our existing guest by 10% - so we'd like to set up multiple different VIP pricing levels. Sometimes checking previous notes and prices are getting forgotten and our guests are getting charged different prices each time they come in.

It would be extremely helpful if we were able to do multiple gift cards of the same dollar amount in one transaction without having to individually type each gift card number out. For example be able to give the number of the first gift card and enter how many gift cards we need and the amount we want on them and have the software generate the rest of the numbers for us.

A guest may be booked in for a particular service, but when they arrive at the salon they may have a different service performed. Currently, we have to change the appointment in the appointment book screen to reflect the changes (upgrades/changes/downgrades) before we can pay the appointment. Could we please have the ability to make the changes in the pay screen, and in turn this then update the appointment book to reflect what has actually been charged for. If the stylists forget to change the appointment before paying we get left with appointments that are checked in but never appearing as paid.

Currently, when you move an appointment to a new day, the audit history from the appointment on the original day does not carry over to the new day. This makes it impossible to know who originally booked the appointment. We really need to be able to see audit history from the original day to be able to coach staff when a mistake is made, or in the instance of a guest complaint.