Desktop Purchase Screen

ALL SALONS NEED THIS HELP!! NO-SHOWS or LAST MIN CANCELLATIONS plague our industry and most salons have clear policies to support charges... however, Phorest doesn't seem to have our backs. Currently have to wait the entire appt before an option to close-out and charge a no-show fee (BUT ONLY IF THEY HAD A DEPOSIT ONLINE). I tried a work-around by adding a deposit to a client account after they no-show'd, but then the option to close the account as a no-show did not appear!!! It seems that the Phorest's system only recognizes deposits from online bookings. 80% of my clients are returning guests rebooking in-salon. The no-show features surrounding this booking system need to be overhauled!! Please! It should be an easy work-flow. Everyone is having to create work-arounds. Having uncertainty with front desk staff, surrounding this very important issue, is not acceptable. For the salon owners represented here, we are all asking for a crucial change. Make it easy! If there is a card on file, we should have the option to close a no-show and add a fee. If not, allow us to add the deposit after and make the no show button appear... and for the love!.... Please dont make us wait the length of the appt to close an appt as a no-show. PS, the current system shows each individual service item as a no-show event: ex. color, gloss, cond treatment, haircut = 4 no shows, but only 1 visit/ day. Like I said, it needs an overhaul! (hence this detailed account of my experience) Please and thank you!

When we add services on to a ticket it leaves it yellow on the book rather than checking it out as normal it creates a whole new ticket. Why :(

Hi, I am contacting you following advice from the support line, as I would like to suggest an improvement to the Phorest system. Numerous times this year, we have encountered an issue when a client who has agreed to our cancellation policy fails to attend an appointment. We have their card details securely stored on file and, in accordance with our cancellation policy, we need to charge the no-show fee. However, when no deposit was initially taken against the booking, the No Show option does not appear. At present, our only option is to process the appointment as though the client attended and charge the card that way. This creates a problem because the client can then receive correspondence such as a “Thank you for your visit” receipt and potentially a request to review their service, despite never having attended. Our long-term clients are familiar with our cancellation policy, and we feel it is important that we can enforce it consistently. However, we are currently faced with an awkward choice: either charge the client knowing that they may receive completely inappropriate correspondence, or absorb what can sometimes be a significant cost ourselves to avoid the possibility of the client receiving the wrong communication and subsequently leaving negative feedback on Google or elsewhere. Would it be possible to develop a No Show charging option that is available even when no deposit was taken at the time of booking? Ideally, the appointment could simply be marked as a no-show, the agreed cancellation/no-show charge processed against the card on file, and the system would then prevent any “thank you for your visit” or review-request communications from being triggered. It seems like a fairly basic but really important functionality for a salon software system, particularly when so many businesses operate with cancellation policies and card details stored securely on file. This is something we have encountered repeatedly this year, and it would make a genuine difference to both the smooth running of the salon and the client experience. There are a number of other areas I feel similar improvements could be made to the software, and I would be very happy to share further suggestions if there is a suitable channel for submitting them. I would really appreciate it if this could be passed to the relevant product/development team for consideration. Many thanks, Melissa @ The Beauty Room

There should be a No Show notification that includes a No Show charge

When looking for products my client can redeem her TreatCard Rewards for, products we no longer stock and are archived, show up as available to redeem as a reward.

would love to take a stored quote (that i put on their client profile) and have button to click to add directly to purchase screen _without them needing and appointment on the schedule. I quote my brides/bridal party almost year in advance so they don't have physical appointment yet but like to pay in advance or payment plan. Otherwise how it is now i have to redo the whole quote in purchase screen which makes using quote pointless

When a client makes a repeat product purchase it is often put under another therapists name, even though they weren't the one to have recommended/sold the product initially. This makes therapist commissions inaccurate, as therapists are being incorrectly paid for sales which are not actually theirs. Currently, the only way around this is to regularly check through every single individually sale at the end of the week, to make sure all product sales have been assigned to the therapist that originally recommended the product. It's very frustrating and extremely time consuming. Please Phorest, change the software so that when a product is scanned, it automatically puts the sale under the therapist that originally sold the product.

When checking out your client, you're prompted to rebook. When you complete booking the future appointment, you are left on the future appointment date/appointment page. It would be great to have a button to take you directly back to today's checkout/invoice.

We create packages for holiday spa gifting. It would be very beneficial to be able to sell the package as a gift card. Still allowing the guest to use the funds as desired, but being able to load the package in the purchase screen and sell it as a gift card would make things much faster.

Moving this button to the left would be beneficial as it is hidden under the payment screen currently.