Desktop Purchase Screen

Many estheticians will leave recommendations in the client notes, but if they don't buy it the same day, it can be hard to find. For example, if the client just comes in to buy the products without any scheduled appointment, there is no way of seeing their client notes on the purchase screen, and has caused many of our estheticians to lose out on that commission

Hi, I am contacting you following advice from the support line, as I would like to suggest an improvement to the Phorest system. Numerous times this year, we have encountered an issue when a client who has agreed to our cancellation policy fails to attend an appointment. We have their card details securely stored on file and, in accordance with our cancellation policy, we need to charge the no-show fee. However, when no deposit was initially taken against the booking, the No Show option does not appear. At present, our only option is to process the appointment as though the client attended and charge the card that way. This creates a problem because the client can then receive correspondence such as a “Thank you for your visit” receipt and potentially a request to review their service, despite never having attended. Our long-term clients are familiar with our cancellation policy, and we feel it is important that we can enforce it consistently. However, we are currently faced with an awkward choice: either charge the client knowing that they may receive completely inappropriate correspondence, or absorb what can sometimes be a significant cost ourselves to avoid the possibility of the client receiving the wrong communication and subsequently leaving negative feedback on Google or elsewhere. Would it be possible to develop a No Show charging option that is available even when no deposit was taken at the time of booking? Ideally, the appointment could simply be marked as a no-show, the agreed cancellation/no-show charge processed against the card on file, and the system would then prevent any “thank you for your visit” or review-request communications from being triggered. It seems like a fairly basic but really important functionality for a salon software system, particularly when so many businesses operate with cancellation policies and card details stored securely on file. This is something we have encountered repeatedly this year, and it would make a genuine difference to both the smooth running of the salon and the client experience. There are a number of other areas I feel similar improvements could be made to the software, and I would be very happy to share further suggestions if there is a suitable channel for submitting them. I would really appreciate it if this could be passed to the relevant product/development team for consideration. Many thanks, Melissa @ The Beauty Room

Staff is prebooking (upon prompt) the client's next appt at checkout and then hitting "pay". This is taking them to pay for the FUTURE appt they just made, instead of today's appt-and there's nowhere on that checkout screen that says this.

Without having to go through the steps: Walk in > assign staff > scan product The ability to look up the product cost. The salon doesn't use shelf talkers or have pricing on the products/shelves, so it'll be a quick look up

Have the ability to have a permanent off toggle for people who never want their card stored.

It would be helpful if we could filter the report to “employee” instead of seeing by the day and all the employees that worked that day… especially since we have to edit the clock ins by “staff” individually.

Currently, when you move an appointment to a new day, the audit history from the appointment on the original day does not carry over to the new day. This makes it impossible to know who originally booked the appointment. We really need to be able to see audit history from the original day to be able to coach staff when a mistake is made, or in the instance of a guest complaint.

For "save card details" there should be an option to turn off so we do not have to click on EVERY SINGLE TICKET to turn off.