Desktop Purchase Screen

Please can we have a deposit refund button at point of sale. The current system of having to go back into the appointment, delete the service to refund the despot and then re add the service to check out is so backward! We are accidentally refunding clients because of this process

Currently, when you move an appointment to a new day, the audit history from the appointment on the original day does not carry over to the new day. This makes it impossible to know who originally booked the appointment. We really need to be able to see audit history from the original day to be able to coach staff when a mistake is made, or in the instance of a guest complaint.

It would be great if the amount of the gift certificate that is left should be a bit more bold so it is easier to see upon check out. Thanks

The following is verbiage on the customers appointment. It would be nice to know what date the deposit was taken on. Deposit paid $50.00 deposit paid (-$50.00 remaining) Deposit paid with Card

When a person comes in to buy a voucher for an already registered client, we always pop it under the clients name so if its lost, its not gone forever. However, sometimes the purchaser would like an emailed reciept. This is when it becomes an issue, because currently if you change the email on the reciept screen to send to the purchaser, it then saves that email under the client card as the clients email. It would be great if it wouldn't save and update their client card. It should just be a one-off email. Hope that makes sense!

With the new system, clients and staff alike are missing the cues on occasion and tips needed to be added after the fact. We have had alot of difficulty with the new Phorest Tips to alter or add tips- when in the past, we could just edit a transaction or add in an "other" service to add a tip for someone. With Phorest Tips the flexibility for that is gone

We are loving the add-on feature that prompts upgrades when booking online and on the phone, but the pop up is getting in the way and adding an unnecessary step at checkout. While building a ticket, we do not need the pop up prompt for each individual service we add. Just adds a step.

We could use an option for a notification at check in or check out for appointments when staff needs notified about a discount or important info etc.

It's just not feasible to ask a client to make for example 7 individual payments for 7 clients in the same group who are all being paid for by one person. Our only other option is to not use the deposit function which then makes it impossible in the event of appointment changes or cancellations.

to set up a guest bill in advance and place the bill on hold with all services added, so that when the guest is ready to check out, the payment process is faster and smoother.