Online Booking / App

A feature that is a MUST - being able to sell courses online. We often run offers for laser hair removal, IPL skin treatments, radio frequency, and facials that require a course of treatments. We are able to discount courses as an incentive for clients to purchase up front. I saw this feature was availble on the app, so have everything set up ready to go to release to customers. However, the feature has now disappeared! PLEASE can we get this live ASAP! It'll help immensely! At the moment I sell a 'special offer' for £x, and then have to arrange the course at checkoutm and minus the amount paid previously. It is time consuming, and sometime confusing. Thanks,

Please include padding time before/after treatments, that aren't available to be seen by the customer. Eg. a back massage is 30mins, but we would like to add 5 min before and after treatment to set up/clean down. At the moment, I have the massage set up for 40mins, shown as 30mins online booking, but the start time the clients think is eg, 3pm, but we do not start until 5mins later after setting up, and clients think we are late. Timley offer this feature, and works great! ALSO - to add, by adding this feature, rather than the whole block showing as 40mins, staff can see excactly how long the treatment is - some treatments need longer set up time/clean down etc. So we currently have to look at our service menu to double check how ling exactly the treatment is.

It would be great if you could send a confirmation to a client if you have made a change to the appointment.

I offer classes to clients and want them to be able to book online and pay for the class. Right now I have to either use a different platform and or have them buy a product online and write down my attendees.

Our old system automatically blocked off 15 minutes before and after an appointment so we are not completely back to back. This would be useful to have so our therapists are not solidly back to back all day aside from their break.

Businesses should have a choice in settings to allow clients to reschedule once, twice, three times or to keep rescheduling as long as they are outside the cancellation period. At the moment the system is allowing clients to keep rescheduling as many times as they want and their deposit just jerks carrying forward. This is really annoying as they are blocking the calendar

Allow for a colour service to have duration, development time and finishing service all in one.

When a client books a service , it would be very helpful to have an add on button pop up, with thing that they can add to what they have currently booked. Such as, if someone books a haircut, and it popped up asking if they would like to add a conditioning treatment or a brow wax to that appointment. This will increase our bookings!

Dear Phorest Team, It would be extremely helpful if the minimum gap size could be made significantly more flexible. At the moment, the maximum is 60 minutes, but we need the ability to set a freely selectable number of minutes. Why is this the simplest solution? We primarily sell balayage appointments, which are scheduled for 180 minutes, and our opening hours are 9 hours (10 AM – 7 PM). To optimize our schedule, we would like to offer appointments only every 3 hours. However, the current system allows clients to book, for example, at 11 AM, which creates gaps that often cannot be used efficiently. The 1-hour gap in the morning leads to an additional 2-hour gap later in the day. As a result, in this example, we can only fill 66% of our day with our core business, and in the worst case, the gaps remain unfilled. We also tested setting the minimum gap size to 0 minutes, but this led to another issue: the system no longer functions as intended. Suddenly, clients are able to book appointments at any time, even every 15 minutes. It seems that the system does not account for any gap size before appointments and offers available slots without any restriction. Please take action on this issue!

Online booking - On other booking sites for salons - the service description is easy to see and pops up when the select the service.  For example - the service name is listed and a description of that service is listed also along with the cost.  We have noticed with phorest online booking the service name and price are listed but to get the service description they have to hit a little button.  Our stylist complain all the time about guests booking wrong color services and ask if we can have a description (which we do have) we just feel its not very noticeable.  We feel all salons would benefit from this type of upgrade.