Online Booking / App

When clients are booking online and a valid patch test is needed they have to tick a box to say they know they need one but it should force them to book one. We spend a lot of time chasing clients up they need patch tests. Also need different patch tests for different services. For example a client has a valid patch test for hair it will allow them to book a lash lift which is a different patch test

The online shop does not currently separate by category, so using the brand is the only way to separate these products. However, for a better shopping experience to the client it would also be ideal if we could include categories for example if the client was looking for: Hair Colour Care, Hair Repairing, Hair Styling, Scalp Problems, Anti-Aging Skin etc.

Many of our new clients online book, but it doesn't prompt them or auto opt them in for SMS marketing, and we don't notice that they're not opted out when they check out because there's no popup like there used to be, or like there is when we add them into the system manually. Can this be changed? The majority of our new guests are going without SMS marketing and then we have to ask the Phorest support team to opt them all in manually each year.

Can we have a way to cancel 1 service of a multi-service online booking, so that we carry the deposit from the cancelled service on to the other booked service, rather than refunding that part of the deposit as this takes a week to get back to the client. They'd rather it was just kept as part of the deposit on that booking.

It would be great if we could have the option to allocate discount codes for certain services only. For example, with our current software, we can allocate a discount code to specific products/services only.

When we increase the price of a service, it is not automatically adjusted on service packages already booked in the diary. i.e. Wash, Cut & Blow Dry. If we change the price of a Wash & Blow Dry, the appointments already in the diary for just this service are updated to the new price. However packages (Wash, Cut & Blow Dry) are not.

Hi, I am raising an issue with the special offers setup. We have got a special offers with multiple services and we are left frustrated as it does not give the customers booking this online the option to book with a certain stylist or see the prices of different stylists.

We've had multiple clients get an appointment confirmation for an online appointment they made but then the appointments were deleted by Phorest or "Unknown User" because of an error with the booking without notifying the guest or us. Most recent experience we had a guest who made 2 bookings a minute apart from each other, but because the paid appointment was made at 8:53, and the incomplete booking made at 8:54, the system took the status of the most recent booking, cancelling those appointments. The guest came in for the services that were "confirmed" via auto response but not on our appointment book and the service provider was booked with another guest.

With Christmas approaching it would be great to be able to turn off online booking for December but keep it open to appointments now. We need to ensure we get all our regulars booked in before allowing any new clients to book!

Hi there, I'm wondering if it would be possible to adapt the VAT element of courses. We are currently running an offer on our laser courses and want to make it available to purchase online for clients. When clients purchase the course of sessions (e.g 6/8 sessions) paying the full balance of the sessions that we are also required to pay VAT on all the sessions upfront as opposed to VAT being taken over a 6-8 month period as sessions have been used. This is a lot of VAT to pay to revenue on work that has not been completed yet. It has also occurred where clients do not want to continue with sessions and we have paid VAT to revenue on the remaining sessions that will now not be completed. Is there a possible solution to this?