Dear team, We would like to make a suggestion for improving your online booking system, which in our opinion is of great importance for hairdressing businesses. Unfortunately, it happens time and again that customers book appointments online but do not attend them without prior cancellation (so-called no-shows). For us as a hairdressing business, this means not only a financial loss, but also valuable working time that cannot be allocated elsewhere in the short term. Our suggestion is therefore to introduce mandatory customer verification and the deposit of a complete and verifiable billing address when booking an appointment online. Specifically, we would like to see the following options: Verification of customer identity , for example via a confirmed email address and mobile number. Mandatory provision of a full billing address with first and last name, street, house number, postal code and place of residence. Possibility of invoicing in the event of an unexcused no-show , provided that the relevant requirements are met. We are aware that such a function must be implemented in accordance with data protection regulations and in a legally secure manner. Nevertheless, we consider it an important step to better protect hairdressing businesses from financial damage caused by missed appointments. From our point of view, it cannot be the case that companies provide binding personnel and working time, while customers can allow appointments to expire without consequences and a possible cancellation fee is virtually unenforceable due to the lack of correct customer data. Such a function would not only increase the binding nature of online bookings, but would also strengthen the economic interests of companies that use your booking system on a daily basis. We would be delighted if you could seriously consider this proposal and let us know whether a corresponding extension is already planned or can be implemented in the future. sincerely Carsten and Nadine
