Online Booking / App

In order to motivate customers to use the app regularly, the remaining values and the remaining period of the open vouchers should be displayed. So we have an argument to bring customers to the app.

I would like clients to be able to log into their Phorest client portal and access their consultation forms directly, rather than relying only on the automated text link. This would give clients another way to find and complete their forms on their own, especially if they missed or deleted the original text, and would cut down on the number of follow up messages and iPad completions our front desk has to handle.

It would be nice if clients could book online for their family member without having to create a separate account. Have a "family" account dropdown box that they can choose which person they are booking for

When someone new books online for any service, it automatically adds 15 minutes to that appointment. That helps as they need to sign paperwork, use the bathroom and often talk longer before the treatments since it is the first time here. They are also often late on their first appointment ,so a bit more time added to the appointment will help prevent us going over the allotted time and making our next appointment late.

to make it mandatory to collect the clients Date of Birth and full address including postcode when they make an appointment online - this would enable us to order any prescription products prior to their appointment or having to contact them for the information

Add a way to add card details to client card via iPad/phone and not just with a desktop.

Some clients consistently book the wrong appointments or they book multiple spots and cancel or no show at the last minute. The time in managing them would be easier if the were simply redirected to get in touch. A banned button should only be used in extreme circumstances, there should be levels of restriction

It would be very useful if there was an option for the client to update their own details if they move addresses or change mobile or email addresses through the online booking system on the home page.