Online Booking / App

We get feedback from clients that they have to use multiple logins for phorest if they attend a different business for their nails or waxing that are also phorest software users. Surely, it can be provided for that a client can login into Phorest once and see all appointments they may have elsewhere rather than having to use a different login for each service provider outside of our particular business.

If new customers were not categorized as new customers on the basis of the treatments (0 or 1), but were not categorized as new customers upon registration + no customer profile (we have just switched from the other DL), new customers could be assigned separate online payment rules from regular customers. But we can't do that because we've only been with Phorest for 4 weeks and therefore almost every customer is treated as a “NEW CUSTOMER”.

so that clients can make appointments quickly and it's off putting to new clients having to set up an account

Allow salons to gather more data about where new guests are coming from.

It would be so much easier if the client check in part of the phorest app didn't shut off automatically, when our front desk team has to step away and clients have to check themselves in, it shuts off before they can check in!

It would make more sense to capture client details after they've selected their service & time instead of prompting them to create an account first. After they've put their details in, they should then be prompted to create a password and make an account so that there are as minimal roadblocks as possible.

When a client signs up for online booking a duplicate client will be created in Phorest if they have been in the salon before. Either needs to check if existing client or provide additional warnings to just create a password and not a full registration

We have had clients getting their appt time wrong because they glance at the large writing that states their last appointment. We feel it would be more beneficial to state their next appointment. I have attached a screenshot to show how it currently is displayed. Thank you

Clients have stressed that inputting their date of birth is far too complicated at the moment and we've been having some very frustrated emails. The current input requires clients to select their birth year by going back via months. Is there anyway to change it to be able to type in the data via the app?

Most platforms require an email or phone number authentication before creating an account to avoid scams and fake profiles. Phorest lacks this security and it is costing salon owners money. I suggest ensuring new clients get sent an authentication code to their email or mobile so we can verify it is not fake. It's common practice. Thank you