Add a "where did you hear about us" field for new guests booking online
n
naomi
Allow salons to gather more data about where new guests are coming from.
Phorest Product
Merged in a post:
Clients input their source of referral when booking
R
Rebecca Elsdon
When a new client books online it would be helpful if they are asked to choose where they were referred from eg google. I know we can input this ourselves manually but it would just make it easier if the client had to input this when creating their account.
Phorest Product
Merged in a post:
Source of Client
B
Brittany Murray
I would to ask the client where they hear of us and it be populated on their Client Cards under the where did the hear of us section when they make their profile online!
Phorest Product
Merged in a post:
Dropdown for "where did you hear about us" on online booking.
H
Harrison Hopkins
I would love for new clients to have to choose where they heard about our salon when they book their first appointment online. It would help tremendously for know what marketing efforts to invest in.
Phorest Product
Merged in a post:
We would like to have a spot where they have to fill in how they heard about us.
K
Kimberly Sherwin
Phorest Product
Merged in a post:
Where did you hear about us?
Odyssey Male Grooming
Hi there,
So I run a mens grooming salon and know for a fact men don't like to fuss to much and like to keep the booking procedures as easy and simple as possible.
My business is new and so far every clients feedback has been great but for marketing and for me to monitor this along side everything else it adds up and hard to keep pushing my staff to do the same and hard to then track their performance of how they are building up their column.
However, for me to track and monitor how they heard about my brand I think for new clients will be good to have a system in place for, Where did you hear about us tab maybe prior before completion of their booking?
Maybe have the main essential tabs ie Instagram, google etc but also give us the options to for add ons as everyones marketing strategy is different?
Many Thanks
Phorest Product
Merged in a post:
Can you add the "Where did you hear about us" to the online booking section.
Andrea Hrochova
or have the option to make the field obligatory to fill when receptionist books new client's appointment.
L
Louise Stewart
Ideally you will introduce this on all consent forms but for any other clients the front of house staff forget most of the time. This would ensure that even if they are busy they will make a note and add later. It is essential that we know where our marketing spend is effective.
T
Taylor Ellzey
When booking an appointment for a new client there should be a place in it to ask how the client heard about us so salons can track it for their marketing purposes on the appointment screen without going into the client card. Also added into consultation forms
c
cris
Is it possible to have the where did you hear about us place on the front of the client page??
S
Simone DefaultLastName
As a chain of clinics we need to understand how clients heard about us, this is available but not as a prompt, I need this to pop up everytime a client books an appointment
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