PhorestGo 2.0

Can we have the system pull up clients future appointments when they book. We are having clients booking multiple (same type)appointments with out canceling previous appointment, this way our staff can see they have a previous one made. Thank you.

For speed some colleagues use the walk-in button for voucher purchases. However, there have been many times when these cannot be found ( clients ask me to search for them when they've forgotten or lost them) Even by typing walki-in, nothing comes up. Can these be made traceable. Our necessary setting to take phone numbers and emails for appointments includes voucher purchases, but it is impractical because that information isn't always known.

Give us a month view of the schedule for individual staff Makes it easier to see a staffs schedule

An undo button or a recently deleted list of client appointments. In case you accidentally deleted the wrong client you can see the most recently deleted appointments and be able to adjust accordingly.

It would be great if we could change the service in the ticket rather than having to cancel the appointment and rescheduling for the service that we are performing.

To ensure transparency and accountability when a service is manually overridden below the default pricing set in Phorest. Feature Requirements: Real-time Alert / Confirmation Prompt: When a client is being charged less than the standard service price (based on the Phorest service list), System should prompt the staff member with a message like: “This price is lower than the listed service price. Do you want to override? Reason required.” Override Entry Logging: When override is confirmed, log the following: Date and time Original price vs override price Stylist's name Client’s name Service performed Override reason (manual text input or dropdown) Admin-Accessible Report Generation: Under the Reports tab (or via Settings > Staff Management), allow export or view of override data: Date range filter Stylist filter Client name filter Service type filter Export format: CSV and/or Excel Include total override amount (savings or loss from standard price) Optional: Email Summary Weekly override reports auto-emailed to salon owner or manager (similar to Your week in Review weekly emails) Benefits: Tracks pricing compliance and discounts given Prevents unauthorized price reductions Supports performance reviews and trend analysis Improves client billing transparency Thank you.

It would be helpful if we could audit our day to see who has canceled and where and if they have rescheduled. Right now you have to do an audit to find this information out knowing the clients name. It would be great to be able to see all activity on our daily schedule.

I love being able to see who has cancelled and why in reports and in a client card. However, it would be even more helpful if there was a button you could click on on the side of the screen that would show you who cancelled and when. Then you can reclick the button and they would disappear. Also, when you’ve clicked this button on the side of the screen, the appts would show up and you could then click on that appt to see if they’ve rescheduled or why they cancelled. We had this feature in our last booking system and we really used it a lot. Definitely something we are missing.

Hi 👋 I wanted to share some important feedback and a suggestion that I believe could be vital to Forrest staying competitive in the salon software market. I’ve recently seen how Kitumba has integrated REACH AI into their system, and it’s clear this feature is going to give them a serious edge. The AI intuitively identifies the best times and services to offer and automatically sends tailored booking suggestions to clients. The result? Clients are being contacted before they even think of booking—removing the need for manual follow-ups and re-engagement campaigns. If Forrest doesn’t move toward developing or integrating something similar, there’s a real risk of losing bookings to businesses using Kitumba. In today’s environment, clients are looking for seamless, proactive service—and salons will follow the tech that delivers that. Is Forrest currently working on or considering an AI-driven feature like REACH AI? If not, I really encourage you to start exploring this space. I genuinely think this is a game-changer, and salons like mine need to be equipped with the tools that help us compete and grow. Looking forward to hearing your thoughts. Warm regards, Iris Van Quickelberghe The Hair Chapel