PhorestGo 2.0

Clients should be able to text the system when the appointment confirmation goes out with a simple: YES // CONFIRM // NO // CANCEL. Then the team member can text back a short message to acknowledge the response, why is this not a thing and please can it be?

PLEASE OFFER 2 text reminders the week of appointment

Not sure why we are only allowed so many text messages. Our last booking system had unlimited. Especially these days when most communications are done via text.

Please add function when you are on appointments in client profile that when you see a future appointment you can click on it and it brings you to the appointment PLEASE!

I’m fed up of having to submit a ticket and wait x amount of time to get a reply - surely a direct WhatsApp number or live chat would be more efficient??

Is it possible to adjust settings so that staff can only see their commission totals, not full sales amounts, in the "My Performance" section? This would help maintain privacy and avoid confusion, while still giving team members insight into their earnings. If this isn’t currently available, I’d like to request this as a feature for better staff transparency and control over what performance data is visible.

Been able to integrate WhatsApp with Phorest to be able to communicate with clients. These days clients prefer to use WhatsApp to communicate instead of phone or email.

I would love to be able to set custom timing for clients who take much longer than my standard times for services. There are constant issues of the front desk not seeing notes about clients with long/thick hair needing more time and being booked incorrectly. Being able to set a custom amount of time for those clients like we were able to with our old system we used before phorest would alleviate that issue completely.

It would be helpful if we could audit our day to see who has canceled and where and if they have rescheduled. Right now you have to do an audit to find this information out knowing the clients name. It would be great to be able to see all activity on our daily schedule.

My previous booking system used an incredible feature: clients, who were unable to find an appointment that suited them would add themselves to a waitlist, and as soon as a client would cancel this particular appointment type online, everyone on the waitlist for this appointment time would receive an automatic text message notification, which allowed them to snatch the appointment (first come, first serve ). it was such a time saver for me because as of right now, I’m the one maintaining a physical waitlist for clients because Phorest doesn’t offer this option.