Marketing, reminders, appointment creations, etc. should not have a reply option. It’s is super annoying to have a customer reply to a marketing e mail and take a side door approach to our SOP’s. If we don’t answer them it seems like we are ignoring them and a lot of times things slip through the cracks. Also, I don’t personally want e mails from customers about things that should be handled by a guest service team member. At the bottom of all e mails , texts, reminders etc. there should be a disclaimer that it is an unmonitored automatic communication and that should they need assistance to call the salon. And when they try to respond, it shouldn’t let them, it should just go red and not allow a reply.