PhorestGo 2.0

Addons should not have to be mapped to a service in order to add to a service, the mapping should be prompt/suggestions, also, having them as add on only should not prevent the ability to book like a regular service, addons must be available online and mapped is a sand trap. Adding 2 settings loosens things up ; “is available online” “is mapped to(x) service”.

I’m not sure if every studio knows about this yet, but when a card is put on file for a membership charge this is the card they want to always use. If the client comes in person to tip, that now becomes the card that defaults and gets charged for the membership?!? This has made our clients so angry.

Before the latest update you could press and hold the client phone number to send text messages from your phone (we all use iphones) and now you cannot! Please bring this back as it saves a ton of time from having to type in the phone number

We only want to see the products that ARE on our online shop. Even professional products are in the list???

We went in today to check goals and they are all gone.. saying “oops something went wrong”

Client is getting multiple confirmation texts for appointments. Leading to confusion of what time to be at appointment.

I would like the two turn off the chat feature from desktop version and leave it on the phorest go or vasa turn off the chat feature on phorest go option but leave it on the desktop version. Currently they are linked and so if you leave this option turned on essentially anyone with access to the chat feature would still have client contact information and would be able to contact them from home even if you have the contact information details turned off. This can be monitored easier on the front desk but you would have no control if your front desk team or stylist were at home.

View Client Contact Details is removed form staff logins to prevent them having full access to clients confidential contact information away from the business. To give them any ability to either view their clients consultation forms (Or use the mark up features etc) The View Completed Consulation Forms option needs to be set. Unfortunately by giving them this option to View Consualtions, it allows them to see the full contact details at the top of all the consultation forms. Therefore going around the security setting to not be able to View Contact Information. Please please please can just that section of the form be blocked from view? It's a security, GDPR and confidentiality breach, and I can't understand why it STILL hasn't been fixed by Phorest. Thank you

Why when I look at client history are there services there I never charged? The only thing ub a clients history should be exactly what was charged, and nothing else