Marketing

post the reviews in the google reviews option

by clicking on a button on the same page. This this will encourage further feedback and builds up extra loyalty and saves us time rather than having to compose a new SMS

We want to trigger an email to be sent out when a client signs up for a membership, to welcome them into our community. There are only options to send an email to current members.

In the marketing area there would be a 6 week calendar where we could add in campaigns to be sent across the six weeks including SMS and Email for different types of campaigns, so we can set up our marketing once and not have to worry about it again till 6 weeks later.

I work a lot with influencers and would like to be able to use influencer discount codes when booking online. Influencers have different discount codes depending on their reach. Something like that would be really great and helpful!

Reviews in Facebook are a waste....those are people who already follow you. Google reviews boost to people searching for your services. It matters much more in Google. And, if I can pay BIRDEYE to log in to Phorest each night to send review request to my clients each day, so can Phorest. There is no reason you cannot. I am paying BIRDEYE $240 a month........ But it's worth it to have the reviews in Google over all other platforms. But it's alot of money for something I know Phorest can do.

Client reconnect. Should be able to click on the client's name to go to their client card. So we can check their history before follow up or reconnect. It also be nice if we can send them an email or text directly from the contact we have on file.

I’d like to request the ability for salons to customise when Expert Recommendations are sent to clients, rather than them automatically being delivered 24 hours after an appointment. In today’s omnichannel retail environment, clients often begin searching for products immediately after leaving the salon. The current 24-hour delay means we frequently miss the peak buying window, as clients are already looking online for the products recommended during their service. Because of this, our team is currently manually sending clients an SMS immediately after their appointment with a link to a category on our website and our personalised product recommendations. This only takes about 30 seconds longer than using Expert Recommendations, but it allows us to get the recommendation to the client much faster and direct them to our branded website, increasing the likelihood that they purchase from us rather than a competitor. If we could adjust the timing of Expert Recommendations (for example: immediately after checkout, within 1–2 hours, or at a custom time chosen by the business), it would: Allow salons to capture retail sales while the service is still fresh in the client’s mind Reduce the likelihood of clients buying recommended products from online competitors Support salons operating in a modern omnichannel retail model Improve retail conversion rates for salons and brands At the moment the functionality exists, but the 24-hour restriction limits its effectiveness as a retail tool. Giving salons the flexibility to choose the send timing would make Expert Recommendations far more powerful and commercially effective.

Currently, when we send out text campaigns, any "stop" or unsubscribing responses are inundating our text inbox. If we could have a split inbox or no notification for unsubscribing texts, that would be ideal.