Marketing

To make marketing to clients easier & more precise, we need to be able to determine, who is a new client, if they're still active, where they're from and if they have opted in to receive marketing info. Making these fields mandatory would save a lot of time & errors.

If you have a new product or treatment which is about to launch and to create a buzz and accept pre orders for a product or register an interest for a new treatment then clients have the option to response to the email and register there interest so you have a pre-confirmed list before the launch.

In the email templates, there is an option to add a link to photos or have the button take you to a particular place. It would be really helpful if there was an option to go to a specific brand in the online store, instead of just having the option for a particular product.

When filtering for Email or SMS it would be useful to have a 'Does not have a future appointment' as otherwise it sweeps up people who have already got an appointment in a message say that is offering a discount to book. Unless the feature is there and I am missing something!! Julian

We need to be able to resend an email that was not opened by clients. Just a basic 101 marketing tool needed that is super necessary. Thank you!

Since high bounce rates hurt future email marketing campaigns, I would recommend finding a way for Phorest to filter out emails addresses that are invalid or finding a way to mark them and publish them on a report so we can manually remove them from our emailing list and make a note to get a new email the next time the client calls.

To be able to put the Phorest Reviews on to the salon Google Reviews page. All other Booking Systems are able to do this .

A coupon system where a discount coupon can be generated to give % or amount in discount. The discount code can be brought to the salon upon the visit OR be applied directly on client side when an online booking is made. The coupon can be limited by how many times it can be used: Per coupon and/or Per client. Perfect to use for all type of marketing, in newspaper, magazines, social media etc. The statistic system for the discount coupons make it very easy to track what kind of marketing that gives the best ROI.

I am sick of clients disputing cancellation charges, and deposits with their bank. And losing. I hear of other payment processors and softwares like square back up their clients and fight for them. It feels like I shouldn't even have policies because they never get stood behind and I always end up losing the dispute and paying a fee on top of it over a month after the stylist has already been paid for it. We really need a way on the back end to change the verbiage to say booking fee and I with how much we pay per month why are they not supporting us? When disputing the dispute, I spend an hour sending in communication, reminders, I even have forms of signatures stating policies and we always lose. I can't figure out what is wrong or if it's a losing battle. We need help or I need to try other softwares.