Marketing

Please change this ASAP to have the day and date on reminder texts this cost us thousands of $$ in rescheduled appointments !!

There should be an easier way to add or remove someone from a specific marketing list or client category without having to go into each client card. It's hard to change who we want to send marking emails to.

Please enable first-party conversion tracking and marketing attribution for online bookings. Currently bookings take place on the phorest.com domain, which breaks attribution between the salon’s website and advertising platforms such as Google Ads, Meta Ads, TikTok and GA4. The current flow is: salon domain → phorest.com booking → conversion Because the booking occurs on a different domain, marketing identifiers such as: gclid utm_source utm_medium utm_campaign fbclid ttclid are lost before the booking record is created. This prevents accurate measurement of marketing performance and return on advertising spend. Requested improvements Allow conversion events to be triggered from the salon's own domain (first-party) or via server-side webhooks so that bookings can be attributed correctly to advertising platforms. Example desired flow: salon domain → booking → conversion Additionally, store marketing identifiers (gclid, utm parameters, fbclid etc.) within the booking record so that salons can understand which campaigns and services generate bookings and revenue. Benefit This would allow salons to: accurately measure advertising performance attribute bookings to campaigns and channels optimise marketing spend track revenue by service and campaign This capability is now standard for modern analytics and advertising platforms and would significantly improve marketing insights for Phorest users.

I work a lot with influencers and would like to be able to use influencer discount codes when booking online. Influencers have different discount codes depending on their reach. Something like that would be really great and helpful!

We are new to Phorest and we are coming from Daysmart Salon software in this previous software if a guest were to opt out of our marketing and reminder text ( most of the time this is on purpose because they are not wanting to receive the promotional text that failed to realize this is opting them out out of both promotional and appointment reminders ) there would be a opt in button that would send them a new opt in message asking the guest if they would like to opt back into their promotion and appointment reminder text messages. Currently, this is not a feature in Phorest and requires your support team too do a lot of background checking in order to see if there is an issue and currently the best case scenario is that the messages in a spam file or we have to find the deleted message and somehow get them to re-opt back into the message that they have deleted.

It is so important to be able to see the subject of the communication and be able to open the communication

When adding a colour line to Phorest, there should be an option to duplicate x amount of times, instead of having to add the same info over and over, this should be a simple tweak

when clicking book appointment it doesn't hold on to there details, you need to search their name would be much easier if it went straight into booking an appointment the same as when you rebook a client.

Can we have a search window option in the chat feature to find a specific chat between coordinator and guest. We chat with hundreds of people and scrolling to find the chat is becoming difficult. I do see the option for "My Chats" only which is easier to navigate, however. sometimes we need to see conversations other coordinators are having with that guest.