Desktop Appointment Diary

sending payment links to clients for deposits or outstanding payments

Would be great if we could send links to clients to pay deposits, some clients don’t want to give details over the phone and it would be really handy for social media enquires.

We would really value the option to take non-refundable booking deposits within Phorest. As we begin to offer higher-ticket services, we’ve noticed an increasing issue with clients cancelling within the 48-hour window. While this is within policy, it often leaves large gaps in the diary that are very difficult, if not impossible; to refill at short notice. This doesn’t just impact revenue, but also creates significant disruption to business operations and team schedules. Going from being fully booked to having multiple empty appointments in a day can be incredibly challenging to manage. A non-refundable deposit option would help encourage commitment to appointments, protect clinic time, and create more stability for businesses offering premium services. It would be a really valuable addition for clinics trying to grow sustainably while maintaining a high level of service.

I cannot believe this day and age there isn’t an option to offer a discount code! Phorest is seriously behind here

When a client has a deposit on account we need a way of using that to pay for a no show and it going through the till/reports as no show. At the moment it is just paid through as an appointment so won’t show up on reports as no show or last min cancellation.

When manually adding a tip on Phorest Go, the keypad doesn’t populate on iPad. This is frustrating. Please fix this. I’ve already spoken to support three times about this. The support team might also need to be completely updated. 😂

We need to be able to see the payment information by clicking on the ticket. Service providers can open their closed tickets and see what discounts where used and the amount the client tipped. My team is very frustrated not being able to see each tickets payments. THIS IS A MUST!! It also helps the owners to see the chargers faster and efficiently and not micromanage in a different screen that you can be super shady about with distributing tips ect. Also so convenient for each ticket to have payment information for when a client has a question regarding a visit.

Would be great if we could have the ability to reset the plastic gift cards, at the moment once they been used, we have to discard them which is a waste, a simple software modification could change this.

To be able to change the order of the staff price levels, when we update the prices as our staff levels are not numerical you have to look for each one, if they were all called 1,2,3 then this would be simple but that's a stupid name for stylist levels. So the ability for us to reorder them as we see fit, that way when changing prices we could simply tab to the next level.