Desktop Appointment Diary

When a client cancels a booking, an email should be sent to confirm the cancelation

Would be great to show on book or alert management if staff not clocked in so we know they are not in

In the reminder texts and emails, we can only add a link to reschedule their appointment. MANY clients click this, thinking that this automatically means their appointment is cancelled even if they don't follow through on finding a new time (which leads them to no show their reservation which is still on the books). It would be helpful if there was a button on the rescheduling screen to "cancel appointment", or an obvious notice to contact the salon to cancel...that entering this screen hasn't actually cancelled their reservation.

For front desk, when I am reserving a spot for a client via break, sometimes it gets left on there if I am not working the next few days and online clients cannot book. I suggest an option where breaks have an option to be deleted at a certain day and time for this instance! I typically leave a "delete EOD" note on the break, however, it gets missed often and the break gets left on for too long.

We’re finding a limitation in the booking process that’s causing some issues for our team. We often have important client notes that need to be checked before an appointment is booked (e.g. treatment suitability or therapist allocation). Currently, alerts only appear at check-in or check-out, which is too late. As a workaround, we’re marking some clients as “banned” just to trigger a warning before booking. This isn’t what the feature is intended for and creates confusion and extra admin. Ideally, there would be the ability to trigger a client note alert at the point of booking, with a prompt that requires the note to be reviewed or acknowledged before proceeding, and a way to flag this without needing to use the “banned” status. This would make the process much more logical and help avoid errors. Would be great to hear if others have the same issue or any better workarounds.

HEX CODES for service colour instead of stock standard so we can make the services more on brand and smooth flow to the bookings

When you are looking up open appts in future appts, and if someone is calling to cancel or move an existing appt, when I click on that appt, it takes me to the day only. But not to the actual appt. It would be ideal to take you into that appt, not just the day.