Desktop Appointment Diary

We need to pick certain times, not just morning/afternoon. eg between 2pm-4pm. If waiting list appointment is not fulfilled it should then dissappear, not stay on until it is deleted. We could then do a report on lost sales for that particular day and time and ensure we have more staff on for those times in future.

Would be good if Client notes popped up on checking in a client. Or have it on the appointment like the old appointments, so we can see it straight away. Often you don't check notes so would be good if it was on the app screen.

Can you add more options for confirmations? Like when we call to mark the appointment as left vm vs confirmed vs no answer so we know if they actually confirmed or not

Is it possible to get an alert when booking over the phone that this client MUST give a deposit? Something that we could activate and deactivate from the client card

Please, please, please change the updated system to be able to see the client notes as you are booking in appointments - as on the current screen you see all of the service & colour notes, client notes and past appointment notes on the screen once you've chosen the client you want to book in. Then before you start booking the appointments in you can see if extra time is needed for development or hair is really resistant, etc and the timings need to be adjusted while being booked in. The updated system leaves you in the dark and is going to give us big problems going forward as we put a lot of information on the notes sections for both the hair & FOH team, but even if we use the 'prompt' function in the client card it won't show on this, which is a waste of time. This is a real step backwards for us.

It would be very useful to be able to apply discounts to clients bills at the time of booking, for example if it's someone's birthday and we've offered them a complimentary conditioning ritual or manicure we'd like to apply the discount at the time of booking, not wait until the day - especially as on the updated system the appointment 'prompt' function has been taken away, so we can't use this to alert us to take the discount off when the client arrives. We had the ability to apply a discount at the time of booking on the system we used before we switched to Phorest, and it was such a brilliant tool to have

It would be good to have every client pay a deposit, whether that be booking online or adding them in over the phone. One of the team uses another booking app for their other business and every single client that they enter into the diary gets an automatic email straight away that asks them to confirm the appointment and enter their bank details to pay a deposit. This would be great to have and save a lot of upset with no shows and late cancellations as some people refuse to pay, and we don't have everyone's card details, but we would if you had this feature.

If I move part of the service after moving the booking to another day, the entire booking moves to the person I move part of the booking to, regardless of level of qualification. First day of system so not sure of all features but doesn't seem right

Can we have the appointment 'Prompt' button back please - that flags up client notes when their appointment is 'Checked in' on their arrival - this way we are aware about discounts or special occasions as they arrive. The current system has it but it has been taken off the updated system for some reason