Desktop Appointment Diary

Reminder texts include the date but not the day, clients get confused on what day would be easier for clients and say no shows by changing it to Thursday 26th June at 9am. So it’s very clear this update needs to happen asap

Phorest is extremely slow, changing locations is painful

It would be good to have every client pay a deposit, whether that be booking online or adding them in over the phone. One of the team uses another booking app for their other business and every single client that they enter into the diary gets an automatic email straight away that asks them to confirm the appointment and enter their bank details to pay a deposit. This would be great to have and save a lot of upset with no shows and late cancellations as some people refuse to pay, and we don't have everyone's card details, but we would if you had this feature.

Bring back the MOVABLE booking screen. When booking an appointment in any of the columns on the right hand side of the screen with the new screen we can not see how it looks until the booking is completed. All of our colour services require different timing for different stylists and sometimes you think you've got the right amount of time and then you realize you've gone over or under and then you've got wasted spaces. With the old screen, we could book the appointment and click and drag the appointment booking screen out-of-the-way so we could see anybody's column to see if it was overlapping or too short and make adjustments on the spot. But now when we click done, we realize there's an error and then we have to either call the guest back and change their appointments so we update their email they received with their appointment time. SO FRUSTRATING

Would be good if Client notes popped up on checking in a client. Or have it on the appointment like the old appointments, so we can see it straight away. Often you don't check notes so would be good if it was on the app screen.

We need to pick certain times, not just morning/afternoon. eg between 2pm-4pm. If waiting list appointment is not fulfilled it should then dissappear, not stay on until it is deleted. We could then do a report on lost sales for that particular day and time and ensure we have more staff on for those times in future.

Please, please, please change the updated system to be able to see the client notes as you are booking in appointments - as on the current screen you see all of the service & colour notes, client notes and past appointment notes on the screen once you've chosen the client you want to book in. Then before you start booking the appointments in you can see if extra time is needed for development or hair is really resistant, etc and the timings need to be adjusted while being booked in. The updated system leaves you in the dark and is going to give us big problems going forward as we put a lot of information on the notes sections for both the hair & FOH team, but even if we use the 'prompt' function in the client card it won't show on this, which is a waste of time. This is a real step backwards for us.

Please can you change the view back so we can see what packages are booked in, in the diary rather than the treatment and then (package) in brackets. It really making our lives difficult to figure out how many guests are in our spa, when they are coming and going etc. Just as a note -this new update is so so awful, i am currently looking at alternative softwares to change away from Phorest as you've honestly just ruined it.