Back of House / Manager

I’d like to request an option to charge a CVS fee on in-store credit card payments. I’m not comfortable having to cash clients out by adding this fee under a service, and the tax option doesn’t work correctly because it doesn’t calculate based on the remaining balance after the deposit. Having a dedicated CVS fee feature would greatly improve the accuracy of financial reports; weekly, monthly, quarterly, and yearly and ensure clients clearly understand that the charge is a CVS processing fee, not a service.

Is it possible to add "Cancellations Fees" when charged to the NON-REVENUE Portion of the Financial Totals Report under Additional Reports. Thank you!

We’ve noticed an issue specifically related to group bookings when combining tickets for different clients. Here’s what’s happening: When we have two separate clients who want to pay together, we try to combine their individual tickets into one. However, we’ve observed that after combining, not all services and products carry over to the final combined ticket. For example, one day we had two clients with individual appointments. They wanted to pay together, so we combined their tickets. Once the tickets were merged using the shift key, we noticed that some of the services and products that appeared on the original individual tickets were missing from the combined one. We double-checked the individual tickets to confirm the items were originally listed correctly. To avoid billing discrepancies, we had the clients pay separately that time. Since then, we’ve been monitoring this issue and have noticed whichever client we click on first is the "main" file and it only brings up what the second client is booked. We like to have everything ready before checking out to ensure a fast and easy checkout process. While we understand that this option is not currently available, implementing it would greatly enhance our ability to keep client files separate and well-organized, while also ensuring the process remains as efficient and user-friendly as possible.

It would be great if we could do a price check for our retail without having to go to purchase screen and create a sale. We carry many lines so hard to keep track of.

We have lots of clients / patients who can claim the cost of their treatments from their Insurer - but the receipt needs to show the person's Profession and Qualifications / licence number. It doesnt have this option so we have to do a separate receipt which is very time consuming.

Printed receipts are causing customer confusion and complaints. They show two separate surcharge lines with no explanation — both labelled “1 Surcharge” followed by the last four digits of the customer’s card number. One shows “(10%)”, which is incorrect, and the other shows “(0%)” but still applies a $0.04 charge. This doesn’t match the email receipt, which is also unclear.

Hi there, I’d love to suggest adding a live sales tracker on the main Appointments screen. For example, a small display (in a corner or header) that shows real-time daily sales updates. As a salon owner, I often check reports throughout the day, and it would be really helpful to see live sales figures while viewing appointments, without switching screens. Thanks for considering this feature! Anna

There needs to be a quicker way to see everything a client has purchased; services, products, upgrades ETC under the WALLET tab. We recently switched software and are selling gift cards and i have no quick way to access client purchase history.

send an automated 'thank you' email/notification/SMS to clients when they tip instead of manually sending an email to every individual client