Back of House / Manager

We urgently need promotional discount codes to support seasonal marketing campaigns. Summer promotions are here again, and this feature has been requested for a long time. As a Phorest customer for nearly five years, I am disappointed that discount codes have still not been integrated into the system. Promotional codes are a standard feature that helps businesses attract new clients, track marketing performance, and run targeted campaigns without manually applying discounts. The lack of this functionality creates additional work for staff and limits our ability to execute effective promotions. Can Phorest provide an update on when promotional discount codes will be available? This feature would deliver significant value to many businesses and has been overdue for some time.

As with the gift vouchers, sometimes it would be good to run an offer online for courses, offering an amount or % off. If we want to do this at the moment, it is a time consuming workaround.

We love the TreatCard program and the way it encourages guest loyalty, but we'd love to see additional flexibility in how rewards can be redeemed. Currently, rewards are structured around redeeming an entire service or product for free. While this works well in some situations, it can be difficult for multi-provider salons, collectives, and businesses with varying service prices and specialties. Dollar-Value Reward Redemption We would love the ability to create rewards such as: $25 off targeted service $50 loyalty credit Percentage-based discounts Rather than requiring an entire service to be redeemed for free via points. This would allow businesses to reward loyalty while maintaining sustainable margins and distributing rewards more evenly across providers. For example, if we want to introduce a new facial service, offering a $25 credit in exchange for points toward the service is often more effective than offering the entire service for free. Tis way the provider is not performing a high-value service at no charge. This is especially important in team-based environments where one provider may perform a significantly higher number of reward redemptions than others due to the nature of their service menu. Add-On Services as TreatCard Rewards We would also love the ability to select add-on services as TreatCard rewards. Examples: Hair treatment upgrades Scalp analysis LED therapy Facial enhancements Currently, add-on services are not available as reward options despite being some of the most effective loyalty incentives. Many businesses are not looking to give away entire services, but rather create meaningful, sustainable rewards that encourage guests to explore additional offerings. Greater flexibility in reward structure would make TreatCard significantly more valuable for service-based businesses while maintaining profitability and supporting long-term growth for both salons and their teams.

HONESTY THIS IS IN CAPLOCKS AS IVE BEEN STUNG BY THIS BEFORE AND IT MAKES ZERO SENSE TO ME. I LIKE TO HAVE UPGRADES IN MY SPECIAL OFFERS, BUT WHEN I HAVE TWO OPTIONS I DONT GET TO CHOSE THESE AS MY PRIMARY SERVICE FOR MAIN STYLIST. THIS RECENTLY CREATED FEATURE ( IT WASNT THERE WHEN I TOOK UP PHOREST) IS A NIGHTMARE AND SHOULD BE REMOVED. WE SHOULD XHOSE THE STYLIST JOINING THE OFFER AND THEN THEIR QUALIFICATIONS ALREADY IN THE BACK END WORK, JUST LIKE PACKAGES. I CANT MAKW THIS A PACKAGE AS I ONLY WANT THE NEW STYLIST WOREKINGON THIS, BUT APPRENTICES CAN DO E HTEHJ BASIN WORK.

The ability to select which staff members are bookable for treatcard rewards. We have self employed staff members which cannot be booked for these but the only way around it is to create separate services specifically for treatcards with the staff members you'd like bookable. But then it shows on the online booking system so doesn't look ideal and is very time consuming having to create duplicate services just for treatcards rewards.

PLease!!!!!!!! we need thisssss!

As a salon company we run a lot of promotions and are constantly adding discounts to our system to make the promotions we run trackable. We also have a lot of employees & several "employee categories" with different access levels, most of whom are able to check guests out. When you create a discount, it should ask you right then and there which staff category you'd like to have access to the discount instead of having to go into access and change it for each and every access profile. It can be very time consuming & contributes to mistakes happening.

Same as making a service special offer with multiple services with a discounted price, make this possible for products so we can tailor product bundles for clients

Would like to be able to have discount on just higher amount gift cards. For Example if they buy $300 they get an extra $50 but buying a $100 or $200 they dont. I want to encourage the larger gift card amount certain times of the year but not discount all. Much needed Carrie Faulkner

It would be good to be able to show a special offer in certain categories rather than just under the special offer category. For example, we have an ongoing offer when a brow treatment and lash lift is booked together. We'd like it to sit under our 'Brow & Lash Treatments' category instead of just under the special offers section for better visibility.