Desktop Purchase Screen

We are loving the add-on feature that prompts upgrades when booking online and on the phone, but the pop up is getting in the way and adding an unnecessary step at checkout. While building a ticket, we do not need the pop up prompt for each individual service we add. Just adds a step.

We could use an option for a notification at check in or check out for appointments when staff needs notified about a discount or important info etc.

It would be very helpful to have appointment notes automatically pop up when checking in a client or cashing them out. For example, when the client is paying ,before the pre-book options appear, there could be a pop-up displaying the appointment notes so they don’t get missed. We’ve noticed that newer team members sometimes forget to check client or appointment notes, even when there are important messages included. Having an automatic reminder or pop-up feature would help ensure important information is consistently seen and communicated.

One area that slows us down is adding services during checkout. When clients are at reception and there’s a queue forming, navigating through service categories or searching manually can take longer than ideal. We need fewer clicks required to add a service to the bill

Ideally, it would be great to be able to audit a transaction like you can an appointment. I need to be able see how it was checked out and any changes made. For instance, if someone X's out a service and adds a new one, if a service was changed at checkout, if the transaction was edited after completion. Thanks!

why do you even have this feature at checkout if it is important not to use it?

We quote before every client is started. Printing from the docket printer would be so much quicker, easier and cost effective.

There should be no ability to cash out future appointments. This creates major operational and reporting issues and makes no logical sense in a real-world salon environment. Cashing out should only be possible for appointments on current day, once services have actually been delivered.