When I go to a client file I like to see and know everything about that client. For example if a client has left a review I wold like it to be seen in their client file without having to go through marketing and reviews. If this was actioned it would mean if someone calls to make an appointment with us our staff can say " I can see you left a review Iast month - thank you" or let's say they have left a bad review or weren't happy I can say "I see you left a review and weren't happy with X and we would like to work with you and resolve that on your next visit". Basically we would prefer a whole client picture not part of it. Rebecca
