Phorest Finland

Development idea integration with the Observe imaging device.

Currently, treatment instructions can only be sent automatically. It would be useful to add the ability to send instructions also manually on a per-visit basis. In this way, for certain services, it would be possible to assess separately at each visit whether instructions are sent to the customer or not.

The system should have the option to remove the author selection from the online booking, in which case the customer would not get a specific factor selected, but all bookings would be made automatically by the system according to the “Anyone” option.

Phorest Salon Software could support this directly within the platform better. Currently, one key missing feature and constraint is the lack of flexible, automated and customer behavior-based follow-up messages after a visit. Key Development Needs: Automated post-visit follow-up messages to the customer Possibility to schedule emails/SMS messages after the visit (e.g. +1 day, +14 days, +30 days etc.) Sent only if the customer has NOT made a new booking Automation should stop when the customer rebooks Service-specific segmentation Possibility to start automations based on the type of service: e.g. flotation, massage, recovery services Different posts for different service categories! Ready-made automation bases focused on rebooking Ready-made threads designed to grow your rebooking: “Thank you for visiting + light reminder of new booking” “You haven't been in X days” “We kept the time ready for you” type messages Tracking rebooking in promotions Clear visibility: rebooking percentage per campaign time to rebook (time-to-rebook) Why this is important In the services business, rebooking is one of the most important KPI metrics. Even a small improvement (e.g. ~6% → 10-15%) would have a significant impact: revenue to utilization and predictability of cash flow

It would be very helpful if a feature was added to a branded app that would allow a company to message customers directly within the app. This could include, for example, notifications of new offers, promotions or reminders, such as the end of a particular offer. The functionality would enable timely and targeted communication to customers and bring clear added value to the application and make it a more personalized communication channel between the company and the customer.

It would also be possible to receive notifications of postponed and cancelled times in notifications. Then you have an up-to-date overview of how your calendar lives, and can put a cancellation timeout for customers

It would be good to be able to create special offers for serial treatments as well, and not just for individual services. A special offer would bring serial treatment to the fore more effectively and promote its sales.

It would be very useful if you could link products to the services in such a way that when the service is sold, a certain amount of product is automatically reduced from the stock. Currently, the consumption/use sales of products must be recorded separately. Automatic reduction would improve the accuracy of inventory management and save time.

Possibility to assign different prices for services depending on the time. For example, a separate price could be set for the service for evening runs as well as weekends. This would allow for more flexible pricing and make it easier, for example, to manage surcharges for evening and weekend work directly within the system.

Now additional services are linked to the service from the service information. It would be more efficient if this were the other way around, that is, from the data of the additional service, you could determine which of all the services it is combined with. In this case, the additional service could also be quickly combined with an entire category at once.