Was their last visit a five-star experience, or did something not quite land? Are they happier with every visit, or slowly drifting away?
Your clients are already telling you through their reviews. Now you can see it right where you need it: on the appointment and on their client card.
What’s new:
Their rating, right on the appointment:
Open any appointment and you’ll see the client’s average review score beside their name. It’s a quick read on how they feel before they arrive.Spot the trend at a glance:
A small arrow and colour show whether their rating is going up or down since their last visit. If it’s slipping, that’s your cue to check in, make it right, or have a quiet word with the team before they’re in the chair.Every review in one place:
A new Reviews tab on the client card shows everything they’ve written: their star rating, their comments, any photos, and who looked after them, for which service, and at which location.The overall picture first:
The top of the tab shows their average score and how many reviews they’ve left, so you know straight away if you’re looking at a regular fan or a first-time reviewer.How to use it:
Tap the star rating on any appointment to jump straight to that client’s reviews, or open their client card and select the Reviews tab. You’ll see reviews here if you collect them through Phorest’s online reviews.A small addition that helps your team walk into every appointment knowing exactly where they stand.