Take No Show payment | Back of House / Manager

Take No Show payment

EssenceRenfrew

If there is a card on file attached to a booking and they are a no show it would be helpful if you could take a no show deposit if they have not booked online but in the salon

June 9, 2026

Simon Li

There should also be an option to send a payment link.

In case we don’t have any card info of the client.

Stephanie Parrish

Simon Li we have used the pmt link a few times and it works well. Very exact this ling to do it or appt is canceled. Theyve all paid and its worked well. They will always try to get around it, we have to make it harder.

Simon Li

Stephanie Parrish

Unfortunately that feature is missing in the german Region 🙄

Stephanie Parrish

Simon Li hopefully this feature hits you soon. Definitely worth it.

Laura McCandlish

I vote for this too. It would also be really helpful if we could charge a no-show as soon as the appointment is marked as a no-show/late on screen, rather than having to wait until the full treatment duration has passed.

At the moment, if it’s a 2 or 3 hour appointment, we have to wait until the appointment time has fully elapsed before the no-show charge becomes available. The only workaround is shrinking the appointment so it turns grey, then charging it, but it would be much easier if the charge option appeared straight away.

Stephanie Parrish

Laura McCandlish we do this as well, so for longer services we still have oppertunity to move clients or try to get others in.