Decouple billing cycle from service allocation for memberships
V
Vincent Doucet
I would like to suggest adding more flexibility to the memberships system by decoupling the billing cycle from service allocation.
At present, services are allocated strictly in line with the billing cycle. Monthly billing forces monthly service allocation, which prevents offering annual service packages paid in monthly instalments.
This is a significant limitation for salons whose clients only attend a few times per year for higher value services such as cuts and colour. A very common and commercially sound use case is an annual service package paid monthly in 12 equal instalments. For example 1 annual colour package billed monthly, or 4 cuts per year paid monthly.
Credit based memberships exist, but they are more generic and less appealing to clients than clearly defined service based packages. Clients respond better to knowing exactly what services are included rather than managing a balance of credits.
Suggested improvements
Allow annual service allocation with monthly billing
Allow billing frequency and service redemption frequency to be set independently
Preserve rollover rules as an optional setting for unused services
This added flexibility would unlock more meaningful membership models, increase adoption, and better reflect how many salon clients actually consume services over a year.