Automatically Apply Commission to No-Show and Cancellation Fees
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Juliana Duarte
For commission-based employees, no-show and cancellation fees should automatically be included in commission calculations. Currently, staff must go to the checkout screen and manually add their commission percentage, which is time-consuming and increases the risk of errors.
Additionally, processing these fees manually removes them from the client's no-show and cancellation history, making it difficult to accurately track client behavior. This creates reporting inconsistencies and makes it harder for businesses to monitor lost revenue.
Automatic commission allocation for no-show and cancellation fees would improve payroll accuracy, preserve reporting data. This is an important system improvement for commission-based businesses.
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Sadie Steele
I like this idea. What we do currently is have a standard fee for no shows ($20 for any service under $100 and $50 for anything over $100) In the add a service drop down menu, we have an (other) category that has these fees to choose from. It's not a perfect system. The whole no show fee goes to the provider but the company doesn't get a cent.
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Jo Moulton
Agreed - or have an option in the back end to turn this on and off.
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Sam Kane
We just learned that they don't get commission on no shows. How insane! They need to be getting paid for the lost time!
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Stacey Holmes
is this true?
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Sonya Cross
Agreed. I only recently realised no shows didn’t count on reports.
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Jess Myers
This!!!