Rebooking percentages not correctly reflected
L
Leeanne Shade
Make the rebooking numbers more accurate as when you have 3 clients in a family that are cashed out together and they ALL rebook for the next reservation ( even if they are rebooked for different days from each other), it only counts the person rebooking yet the other 2 count as clients but not rebooked. Those 2 clients are counted as NOT rebooked. It affects the staffs rebooking numbers which we use as part of their goals for promotions. If it isn't going to count them as a rebook, then they shouldn't be counted as a client either. Stylists have asked why their rebooking numbers are not correct when they can see who rebooked and how many clients they did that day, yet the rebook % does not reflect it correctly.