We use breaks for meetings, trainings, lunch, appointment holds (temporary), late arrival, etc. These are normal, acceptable breaks to be removed from available hours. Then we will also use a break if a stylist works 12-8pm, and they have no clients from 12-3 (for example) and the time doesn't allow for a last minute booking (we don't have walk-ins). We will allow that stylist to come in later (not their normal shift time). For us, we would want to count that blocked time as available toward utilization, meaning 8 hours available, 3 hours not booked. Those booked 5 hours would show 63% utilization, not 100%.

This makes sense for us when coaching stylists, as removing these breaks out of utilization, it would appear that stylist is successfully fully booked, when in truth there was missed opportunity there. Utilization would not be actuals in that case. Being able to see that a stylist has open times in their regular schedule is important.

Of course, we could just by-pass using a break and simply change their roster for that day. However, that just creates the same smoke screen. The stylist has open opportunity that was not booked. We need to reflect that for successful coaching and evaluation.

Would appreciate your consideration and an eventual fix for this!