Staff commission for cancelled appts
Lani Cochran
I just realized that when we charge clients a late cancel or no show fee, the staff member does not receive their commission for that service because the service was not completed. I need that changed as the staff member is the one being inconvenienced by the cancellation and deserves their commission!
C
Cassie Sampson
Agree, we have been given a workaround to create a new service called "no show" and charge that, but this is negatively impacting staff and sometimes we really can't charge the no show because the payment has been deleted or the issue is an emergency where we are not charging the guest, but the staff should still get their no-show commission rate despite the spa's choice not to charge.
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Juliana Duarte
yes, just noticed this, the staff is not happy about ItNot. I contacted phorest, to see what we could do, and they said to charge them as a checkout ticket. Not hapy.