Not losing Chargebacks
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Sam
Even when people book online and consent to the terms and cancellation policy we never win a chargeback from the credit card company. The evidence isn’t good enough. Phorest needs a better system so we can actually have successful cancellation policies without clients calling the credit card companies and screwing us over when they CONSENT to the policies
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Alex Heavens
Is this an American thing? I've never noticed deposits being cancelled by the card companies, where do you see this?
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Sam
Alex Heavens it’s not deposits that they dispute. We don’t take deposits on all of our appointments, but we do have a 100% fee if someone no shows their appointment…. And they go and dispute it even when our policies are clear
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Alex Heavens
Sam how do you see theyve won this charge back? On your Phorest report or?
We charge a deposit for every booking, so dont often charge more if its missed, we'd just keep the deposit
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Sara Madigan
This and accept a credit card only not debit for deposit. So many clients using revolut and not putting money on their card so we can’t charge them