Cancelling/undoing appointments
A
Andrianna Sampson
If we need to cancel a appointment it automatically refunds the client, but sometimes our clients need to cancel but want to rebook, there should be a prompt if you cancel a booking if the deposit should stay on account. At the moment if someone cancels, we have to leave the booking in the diary until they call to reschedule! People dont always know when they want to move if there has been things such as emergency etc
E
Eszter Vadasz
Great idea for rolling deposit! It'd be also great to have this seperately from their account balance
A
Alex Heavens
I think this would be a great idea and a way to ensure clients come back in. I notice customers cancel a booking then rebook it minus one treatment or have edited it, or they book the same appointment again just edited therapist, date or time. And each time we've paid Phorest fee but made no money ourselves! Many clients have said they would love to have a rolling deposit and just be able to book quicker!