Hi Nikki Koroglu, thanks for sharing your feedback.

Today, Phorest follows the cancellation policy set in your Online Booking settings. If a client cancels online outside your cancellation period, their deposit is automatically refunded. If they are inside your cancellation period, they should not be able to cancel online themselves and would need to contact the salon, so you can decide how to handle the deposit/cancellation charge.

I understand your request here is to have more control, so that cancelling a booking does not automatically trigger a deposit refund, even when the client cancels outside the cancellation window. We’ll keep this feedback open so we can track demand for giving salons more flexibility over deposit refunds.

I have attached some helpful support docs for you as well.

There shouldn’t be the automatic deposit refund