T
Tal Madanat
To ensure transparency and accountability when a service is manually overridden below the default pricing set in Phorest.
Feature Requirements:
  1. Real-time Alert / Confirmation Prompt:
When a client is being charged less than the standard service price (based on the Phorest service list), System should prompt the staff member with a message like:
“This price is lower than the listed service price. Do you want to override? Reason required.”
  1. Override Entry Logging:
When override is confirmed, log the following:
Date and time
Original price vs override price
Stylist's name
Client’s name
Service performed
Override reason (manual text input or dropdown)
  1. Admin-Accessible Report Generation:
Under the Reports tab (or via Settings > Staff Management), allow export or view of override data:
Date range filter
Stylist filter
Client name filter
Service type filter
Export format: CSV and/or Excel
Include total override amount (savings or loss from standard price)
  1. Optional: Email Summary
Weekly override reports auto-emailed to salon owner or manager (similar to Your week in Review weekly emails)
Benefits:
  1. Tracks pricing compliance and discounts given
  2. Prevents unauthorized price reductions
  3. Supports performance reviews and trend analysis
  4. Improves client billing transparency
Thank you.