It would be very helpful if we had greater insights into our front desk/admin performance. We’d like to goal them as well so we can hold them accountable. Like when they are logged in, what is the overall retail upsell and RTS? When they are on duty what is the overall rebook rate? When they are on duty what is the avg ticket? The receptionist job is so important and can make or break a salon. We need to have better visibility into how they perform and how their presence effects the salon as a whole. Sometimes the stylists numbers are greatly influenced by what receptionists are on for the day. We have 3 locations and we rotate between 8 different receptionists so we desperately need this, more so than a smaller salon that has a static reception person.