SMS Chat: Marketing and Customer Comms all go to the same inbox
gathering feedback
D
Denise Dinyon
When a customer clicks 'Opt out' from marketing communication then this SMS reply is in the same inbox as customer communications. It makes it easy to miss a customer message, particularly immediately after a marketing message when there are a lot of 'Opt out' replies coming back.
Need to separate inboxes.
Created by Phorest Product
P
Phorest Master Account
I agree. I was just talking about this saying we do t need to see all the stop and opt outs on the chat feature that we use for client communications! It makes it cluttered and not useful.
Also - we are noticing if they opt out they no longer receive appt reminders or confirmations or client reconnects. These are 2 separate things and is causing a huge issue!
Phorest Product
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gathering feedback