SMS Chat: Marketing and Customer Comms all go to the same inbox
gathering feedback
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Denise Dinyon
When a customer clicks 'Opt out' from marketing communication then this SMS reply is in the same inbox as customer communications. It makes it easy to miss a customer message, particularly immediately after a marketing message when there are a lot of 'Opt out' replies coming back.
Need to separate inboxes.
Created by Phorest Product
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Phorest Master Account
I agree. I was just talking about this saying we do t need to see all the stop and opt outs on the chat feature that we use for client communications! It makes it cluttered and not useful.
Also - we are noticing if they opt out they no longer receive appt reminders or confirmations or client reconnects. These are 2 separate things and is causing a huge issue!
Phorest Product
marked this post as
gathering feedback
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Denise Dinyon
Phorest Product I've mentioned before that it's also extremely important that we be able to have a report of Opt-Outs. One is for legal reasons as regards the anti-spam laws. The other is for marketing purposes. It's great to know how many people clicked or opened an email, but equally important to know what emails might be triggering an Opt Out of communication. It's one of the keys ways to evaluate a marketing message, or know where we might really have missed the mark.