Reschedule/move appt confirmation | Voters

Reschedule/move appt confirmation

gathering feedback

KatieTheColorist Todd

When an appt is rescheduled or moved, it would be great if that sent a new confirmation text/email to the guest. Almost every time, the guest will request for a new confirmation message and I have to tell them the system doesn't do that.

Autopilot

Merged in a post:

Rescheduling emails

Michelle .

At the moment, clients only receive a rescheduling confirmation email if they reschedule their own appointment through Online Booking. If a staff member reschedules an appointment on their behalf (using Move/Copy Appointment in the calendar), the client gets no notification at all.
For a busy salon, staff-initiated reschedules happen regularly, and right now the only way to let the client know is to contact them manually every time. This creates unnecessary admin work and risk of missed communication.
Could you log this as a feature request - an automatic client notification (email/SMS) whenever a staff member reschedules an appointment, similar to the existing client-initiated reschedule confirmation?

Nancy Huynh Grewal

Agreed! Our salon guests keep on mentioning this and this is a huge oversight, it needs to be created asap. How could a salon booking software NOT send a notification when a client is rescheduled on front desk or have a manual button to have front desk or stylist send a re-notification of appointment update or change. If a client receives a update when they change appointments online, that’s one thing. This notification is not available when a change is made in the salon.

Sadie Steele

yes, but not if they booked online and didn't request anyone and we move the appt to a different staff member during the same day and time. If a staff member is sick, we move these appts over to other available staff members without contacting the clients, since they didn't request anyone. If they were to randomly receive a notification when we do this, it might not be the best

Aaron B

So important. We are having to cancel and rebook appointments just to ensure that the confirmation message goes out... not ideal!

Danielle Spalding

YES!! Can we manually choose to send a message though as sometimes if it accidentally gets moved and we have to move it back they will get too many messages.

Phorest Product

updated the status to

gathering feedback

Simon Barr

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Kella N

Yes!!!

Claire .

A pop up asking if we would like to send the guest a confirmation would be great yes. Maybe not an automated one for every appointment move as that could prove confusing for the guest when we are just tweaking times in house :)

Jade Arms

I completely agree. Please add this feature, so every appointment (even rescheduled ones) receive reminders. The lack of reminders causes confusion for guests and discounts their trust in our booking system.

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