Prebooking %s aren’t lining up with summit
B
Brooke Fellman
KPI’s for rebooking are inconsistent. If a client cancels an appointment, even if it is a month later, the stylist loses that prebook number and the percentage will drop.
So all depending on when you run the report, the percentage will be different even if the month, week, or day has already passed.
If you are a summit salon and track your daily goals, your information will almost always be different than what Phorest reports due to this- and the system counting combined client tickets as 1 prebook instead of 2.
T
Tami Marie Cathie
If a client also booked more than one appointment, it brings their percentage down, I feel like this is also an issue!
P
Phorest Master Account
Another thing we recently noticed is that if the stylist has no client one day or if the client cancels it counts their avg ticket as $0 and their rebook as 0% which really brings down their totals. Instead of the stats just being static for the day, them not having a client that day pulls their performance stats down, which is odd because there is no performance to measure that day. This makes tracking metrics very hard for new stylists that may have $0 days just starting off. The only way to correct it is to go through and un-roster them for any days with no clients, which isn’t a great solution for time and productivity tracking. The reports are definitely flawed in this regard.