Please fix this. We book all our clients in house (no online booking) and the only way to give commission to staff is to run a no show as if they actually came in for the appointment, which is misleading on their appointment history. Please make it so that we have an option to charge for a no-show AND the staff member gets commission for the missed service charge.

Hi! Yes this is frustrating! And also that when we don’t check a client in within 15 mins of their scheduled appt, they automatically get marked as a no show. And it’s in their history - with no way of reversing it. I generally don’t physically check my client in until I am checking them out because we don’t have a receptionist or someone at the computer all the time. So every single one of my clients has a note from Phorest on their account of 5+ no shows. This needs to be fixed.

Good point. We just need a button to mark as a no show / late cancellation to commence the charges as per the salon policy

We need to automatically capture card details when signing-up as a new customer.

Hi there,

We are working on this feature at the moment so thank you for this valuable feedback.

We will look at how we can amend this.

Best,

Rebecca