Need to be able to charge for no shows
B
BBS Admin Account
If there is a card on file we shouldn’t have to have a deposit to charge a no show or late cancel fee. We should be able to check them out and apply a cancel fee the same as if they have a deposit. And the appt should be logged and tracked as such. We need the option to charge and apply no show or cancel fee in the menus whether they have a deposit or not.
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A
Alex Garcia
At our salon we shorten the appt to 15 min to grey out and reflect as a No-Show officially so it shows this in the client's profile moving forward. Then creating a service for "Same-Day Cancellation/No-Show", go to the Purchase screen, input client's name, adding the No-Show service as mentioned, and manually inputting the amount to charge per your salon policy and processing card on file from there (if you have a card on file in order for them to book initially). That's also how we track any No-Shows monthly in our reports.
L
Laura McCandlish
And we should be able to charge a no show fee for cancelling the same day with out having to wait for the appointment time to pass.