CLIENTS BE ABLE TO RESCHEDULE MULTIPLE TREATMENTS IN ONE GO
D
Daniella Drewry
So currently if a client has multiple treatments booked in but wants to cancel say just 1 of them, they can’t. They have to reschedule the whole thing or call to reschedule that 1 (or more service) e.g :
Mary Bloggs has a gel removal + express manicure and a shape and tint booked in, but she doesn’t need her brows doing only her nails - currently she can’t just cancel the shape and tint she would have to cancel the whole lot or phone to just cancel the shape and tint
A client should be able to select the service amongst multiple services if they wish to cancel that specific service.
Sorry for the long winded message, this has just always been a frustration between me and my clients and this needs to be changed asap.
A
Alex Heavens
We get clients cancelling the whole booking, then rebooking what they want again but not happy to wait for the deposit to come back etc.
Daniella Drewry Phorest won't change this though as they make money with every cancel and rebook :)