Chargebacks
J
Jesse Cougot
I would like to be able to see (in real time) when a chargeback is taking place. I would also like for Phorest to help us manage this better to set us up for success. Sending 1 email is not enough support when we are dealing with these types of legal issues. I expect my account manager to call and offer to help support during a pending chargeback. Phorest is the most expensive salon software and the lack of support doesn’t reflect that.
C
Christen Barrs
Fully support this. I have never lost a chargeback until I started using Phorest. Since Phorest I haven't won a single one despite contracts, etc.
Binsina Laser
Phorest uses Stripe as a payments system. When you receive an email from Stripe about a chargeback, it's a one way conversation. Every email to Stripe comes back undelivered. Support@Stripe.Com is equally useless. Phorest tries to help but it takes ages to resolve the matter and meanwhile the stupid client gives you a bad google review.
B
Bravo Salon
I agree, 1 email is not enough to let us know when we get a chargeback and we should be able to a notice to respond.