We would like the waitlist feature to notify the client on the waitlist when an appointment within their availability opens up
F
Front desk
Currently the waitlist only notifies the salon when an appointment for a client on the waitlist becomes available by flashing in the slot on the screen. This could be easy to miss if we at the salon are viewing a day that's different from when the available slot is. It makes more sense for the client to be notified so that they can reach out to us and confirm whether or not they'd like to take the appointment.
L
Lauren Lea
This feature would be amazing as i am fully booked back to back and do not have time to be messaging clients about cancellations and they often say "can you let me know" it would be amazing if they can add themselves to a waitlist. then get a notification if a slot comes free. I get this with my gym classes so im sure its fairly easy to add.
Autopilot
Merged in a post:
automated client facing waitlist feature
M
Michelle .
The waitlist feature to automatically notify the client when an appointment slot matching their availability becomes available for online booking.
Currently, Phorest only notifies the salon when a waitlisted slot opens up. The client has to be contacted manually, which creates extra admin and risks losing the booking if they're not reachable quickly.
Our previous system had automated client-facing waitlist notifications built in as standard and at a significantly lower price point. This is a key feature for busy salons managing high demand services (such as essential chemical treatments) where waitlists are critical