Stop the constant email bookings and cancelation notifications
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Liana Cortina
Currently, when clients attempt to book online and then cancel or change the booking, notifications are sent to all staff members. This ends up flooding our inboxes with booking activity emails.
Because there are so many of these notifications, it becomes very easy to miss important emails from clients who are actually responding to us directly. Those messages can get buried among all the automated booking alerts.
It would be really helpful if there were an option to limit these notifications, send them only to a manager account, or allow salons to customize which booking notifications are sent by email. That way we can keep our inboxes clearer and make sure we don’t miss real client communication.
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Reception Staff
Yes it's quite frustrating that the therapist gets a booking confirmation email notification, even when it's not a booked appointment yet. For example a client may just be checking availability of appointments & therapists but not proceeding in completing the booking online, however the therapist will then receive a booked confirmation email of these & then a cancellation email/notifcation, when it's actually not the case as the client did not actually book. I don't think there's a way to just turn these notifications off, I guess Phorest need to ensure that they are only getting notifications for the bookings that are made & nothing else!
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Lauryn Proctor
I would be nice to receive one email at the end of the day with all of the confirmations, online bookings, booking changes, ECT. We get about 35-55 emails per day from Phorest letting us know who confirmed and such and it feels unnecessary when the books show the green check box for confirmations, and we only need the online booking notifications when they add an appointment note.
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Peter Borg
All they have to do is stop notifications in the app
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Reception Staff
Peter Borg yes but this would turn off all notifications, which most therapists do not want to do. The issue mentioned specifically relates to issues of appointments that do not even get completed by the client - yet a confirmation of the appt goes to the therapists saying they have an appt when they don't, if the client doesn't proceed with the booking. It seems countertuitive & confusing to be notify someone of a booking & then of a cancellation, when the client has not completed a booking.
Libby Stockwell
You can have these turned off. We did. We also had the other auto messages sent into different email folder when they come through so they are out of our inbox. We still receive client emails.
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Edel Giblin
Agree