If like to be able to enable a feature that allows clients to let us know why they are cancelling online. It just helps us keep track of what's going on. our last booking system has reasons like sick, not necessary now, other commitments, not happy with last appointment and it just helped us track what was going on

So in our old booking system, when a patient cancelled it would ask the patient WHY, then we was notified as sometimes it’s a simple ‘I just wanted to move it slightly and couldn’t or they changed their mind’.

However, now we don’t know why they have cancelled or easily see from a list who has cancelled, it’s difficult to follow these people up to get rebooked (or leave alone for longer if a bereavement/ holiday ect)

Please add a feature to make the patient say WHY they cancelled please!

Also waitlist? Seeing a lot about this but do not have this feature and really want it!

Like everyone else is saying, a cancellation list alongside a waitlist would help us to manage getting appointments filled.

Es wäre gut, wenn man die Begründung einer Absage über das Online-Portal zur Pflicht machen könnte. Aktuell können Kunden ohne Angabe von Gründen stornieren. Das möchte ich nicht

Wenn der Kunde einen Termin online storniert , wäre es cool, wenn dieser dafür auch einen Grund nennen müsste.