Problem: Salon opening times override the staff roster times
under review
C
Colm O'Neill
If a salon's opening hours are 9am to 5pm, and a staff member is rostered outside of those working hours (eg. 8am to 6pm), that staff member will only be available online for bookings between 9am to 5pm.
There is no warning and staff members do not realise until testing bookings themselves (usually after feedback from their clients). This results in less online bookings and potentially less revenue for salons and Phorest.
Personally, I feel the rosters should override the branch opening times, but at the very least the staff member should be notified or asked about this when rostering outside of opening hours (likely more prevalant now with extended hours post covid - do salons know they need to update their opening hours?)
M
Mia Tran
the schedule should also allow us to click on times before and after salons open hours. There are times where we will accomodate early or late clients if were already booked but i cant click on just the time. Its a process to book after hours
Phorest Product
under review
Phorest Product
open
C
Colm O'Neill
A problem with the branded app which is related to this issue... Salons need to have opening hours set longer in the case that they ever want to take online bookings outside of regular opening times.
This is normal because some salons don't have regular opening times when there are self employed staff who can work whatever hours they want.
So one worker might want to work one sunday per month, one might want to work the odd early morning.
This means they need to set opening hours for eg. Sunday which gives wrong information on the app, eg. 6am - 9pm Monday to Sunday. If they just open rosters then they cant take bookings online.
Until this has a long term solution, it would help if opening times were not shown on the branded app.