I believe this may have been asked before. If so, is it being worked on? When someone books online, they can book an appt that requires processing time at the end of someone's shift as long as the salon is open. For example. The salon is open until 8pm, but Mary works until 5pm. Phorest allows a client to book a highlight that takes 1 hr at 4pm, not taking into consideration processing time, even though Mary leaves at 5. It doesn't look at her schedule, it looks at the Salons hours.