This is a suggestion we came up with after looking at how some other businesses handle cancellations and booking protection. For example, Ticketmaster offers customers an optional paid protection that provides additional flexibility around refunds:

The basic idea is that if customers want more flexibility with their booking, they can pay a small additional fee to protect their booking against last-minute cancellations or rescheduling.

Would it be possible to have a “Flexible Booking Protection” option on the online booking page, just before the customer proceeds to the deposit payment?

For example:

☐ Add Flexible Booking Protection – $5

The $5 could either be a standard amount or something that each salon can set individually through the Phorest settings.

This could give customers the option to choose between our standard cancellation policy or paying a small additional fee for greater flexibility, while also providing the business with some additional revenue to cover the flexibility.

We could potentially set this up as a “Service”, but we already have a large number of services, so customers may have difficulty finding it. It would be much more convenient if this could be presented as an optional tick box/add-on during the online booking or payment process, rather than as a separate service that customers need to search for.