Conditional Service Selection for Online Booking
complete
N
Nikolai Wilhelm
I often find that customers book 'incomplete' appointments online by not booking essential services. For example, a customer wants to come for washing, care, cut + styling. In the online booking, the customer only selects the 'haircut' service and is therefore offered time slots that only relate to the time required for the selected service. However, due to our fortunately busy schedule, there is often not enough time for the unselected services. As a result, the customer has booked an incomplete appointment and the schedule in the salon gets disrupted because the missing and sometimes essential services have to be provisionally rescheduled and provided. I wonder if there is a possibility to create conditions in the online booking that certain services can only be selected in combination, apart from the solution of only offering packages online.
Created by Autopilot
Phorest Product
updated the status to
complete
Hi Nikolai,
Thank you for your feedback.
From your description, it looks like you have a very defined set of services that should be booked together, in order for your clients to get the best out of your services.
If that is the case, I can suggest you to use the Package feature, where you can build your own pre-define set of services. You can either give options to clients or set specific services to be booked together and in a particular order.
For more details on this feature, please refer to the help article below.
Have a great day.
Thank you,
Carolina
Product Designer @ Phorest
Packages — https://support.phorest.com/hc/en-us/articles/360017402460-How-do-I-create-a-Package-of-services
Phorest Product
updated the status to
complete
Hi Nikolai,
Thank you for your feedback.
From your description, it looks like you have a very defined set of services that should be booked together, in order for your clients to get the best out of your services.
If that is the case, I can suggest you to use the Package feature, where you can build your own pre-define set of services. You can either give options to clients or set specific services to be booked together and in a particular order.
For more details on this feature, please refer to the help article below.
Have a great day.
Thank you,
Carolina
Product Designer @ Phorest