Approvals for online bookings
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Susie D
I’m really taken back - That clients can just book any appointment they want and they’re approved by the system.
We found this to be very stressful and very unsuccessful.
It should be the Salon that - Approves, amends or rejects bookings. The Salon should have complete control by reviewing online bookings before they’re confirmed. I’d like to see the online bookings come up as a number in a side box under the chat which you can access. Have a look at the booking. See if you need to make changes to timing. Confirm what the client wants and that they have booked the right services
The Salon should have complete control over online bookings
Online bookings should be very clear - not looking for blue dots
Autopilot
Merged in a post:
Require approval for online bookings.
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Elizabeth Stillisano
Please consider adding a feature to request online bookings need approval from salon prior to confirming OR at least send notifications to the salon or give more flexibility over who receives notifications. For example my staff have their phorest notifications off as they have the right to switch off after work.
However it would be great to have these notifications go somewhere else in the program where our receptionist can access the notifications and check the online bookings incase we need to contact any clients who may have booked incorrect services.
Thanks
Phorest Product
Merged in a post:
Monitor online bookings
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Sonia .
One feature I do miss from our previous provider was that any online booking came up in a different colour and up for 'review'. This was so we could confirm the booking manually OR suggest a different time. This way we are able to control our calendar and make sure bookings are maximised and not create weird gaps that we then can't fill ending up in lost revenue. This is also especially helpful for when they book the wrong service or forget to add a finish or nc consultation meaning we can't service them at the time they have requested. Unfortunately, unless we constantly scan the calendar, it gets easily missed and can create frustration for the stylists and the client.
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Sarah Stephenson
I’ve said this before too - we had it with a different system was great!
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Sam Kane
This will change the game for online booking. Instead it contacting every online booking to adjust it if booked incorrectly . It would be a timesaver for a reception or any styles managing their boats
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Mandy
Yes that’s a good too my old system did the same