I’m really taken back - That clients can just book any appointment they want and they’re approved by the system.
We found this to be very stressful and very unsuccessful.
It should be the Salon that - Approves, amends or rejects bookings. The Salon should have complete control by reviewing online bookings before they’re confirmed. I’d like to see the online bookings come up as a number in a side box under the chat which you can access. Have a look at the booking. See if you need to make changes to timing. Confirm what the client wants and that they have booked the right services
The Salon should have complete control over online bookings
Online bookings should be very clear - not looking for blue dots