Allow Clients to Change Service
A
Amy Church
A few customers have asked about not being able to change their service on online booking, only cancel or reschedule. For example change a cut and blowdry to a dry cut etc.
Autopilot
Merged in a post:
Re Booking
N
Nina Santucci
When booking a client out there should be an option to book the same service or change service
Autopilot
Merged in a post:
More Flexibility
J
Jessica Martin
Often clients book online for the wrong thing and appointments need to be changed. One client booked for themselves and it should have been for their daughter. We aren't able to change that. Another client books for color when they actually need highlights. Sometimes they book for a blow out and then decide to get a cut. In all of these situations we are not able to change the appointment because of the deposit made.
A
Alex Heavens
& clients should be able to change and edit their appointments up until the cancellation time has started. many decide they dont want a gel removal or want a different massage etc so end up cancelling all the booking to remake it slightly different! Which charges us 3 times! IT IS NOT FAIR we pay Phorest/Stripe for their 1st booking, then to cancel then to book again! Thats at least 3 booking fees for one appointment
R
Roslyn Docherty
Absolutely we need to be able to change appointments and clients when necessary
Phorest Product
Merged in a post:
Rescheduling multiple services
R
Rachel Youngblood
When a client has added on services, or multiple services booked together (as they often do) can the system please prompt to move the other services as well when we are rescheduling, the system isn’t intuitive to realize if the color is being rescheduled, the cut would be too. Vagaro and Meevo both have this feature.
Phorest Product
Merged in a post:
Amending an online booking
x
x Carol .
If a client has multiple bookings on one day, but they would like to reschedule one of them to a different day, have been advised they arent able to do this. It moves all the bookings to the new date
Phorest Product
Merged in a post:
Leistung bei Onlineterminen
P
Peter Haas
Ein Kunde hat bei uns einen online Termin gebucht. Er wollte dann eine Dienstleistung ändern und das hat leider nicht funktioniert. Wie könnt ihr das ändern?
Phorest Product
Merged in a post:
Clients wanting to reschedule ONE appointment only
J
Josie Darby
Hi,
We repeatedly get clients contacting us about a bug on the App/online bookings.
Sometimes they have multiple appointments booked but they just want to cancel one of the bookings but keep the others, but they say the App won't let them, it treats all their bookings collectively as one booking.
The clients find it really frustrating!!
H
Heather Stafford
Are you doing it on the computer or the phone? Usually it asks if you want to move all services. This screenshot is an example of going to move a color and finish service booked together.
Photo Viewer
View photos in a modal
R
Rachel Youngblood
Heather Stafford my phone. I am a stylist, so I’m not usually at the computer for this purpose. Looks like the feature needs to be added for mobile use.
H
Heather Stafford
Rachel I just did a text booking myself a pedicure and manicure on the computer and then went to reschedule both on the app and it moved both of them but without a prompt of any kind. I clicked on my first service and at the bottom clicked Options and the Reschedule and both were moved. Are you using Phorest Go 2.0?